Experienced Dependent Eligibility Assistant/Customer Service Representative – Remote Opportunity at arenaflex

At arenaflex, we're dedicated to delivering exceptional customer experiences and providing top-notch support to our clients. As a key member of our team, the Dependent Eligibility Assistant/Customer Service Representative will play a vital role in ensuring the accuracy and efficiency of our dependent eligibility verification process. If you're a customer service enthusiast with a passion for delivering outstanding support, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions for employee benefits administration. Our mission is to empower organizations to create a better work-life balance for their employees, while also driving business growth and success. We're committed to fostering a culture of excellence, innovation, and customer-centricity, and we're looking for talented individuals to join our team.

Job Overview

As a Dependent Eligibility Assistant/Customer Service Representative, you'll be responsible for providing exceptional customer service and support to our clients via phone, email, or chat communication. You'll work closely with employees and clients to verify dependent eligibility, ensuring compliance with eligibility criteria and benefit policies. Your attention to detail, strong communication skills, and ability to handle confidential information with discretion will be essential in resolving customer queries and delivering a seamless experience.

Key Responsibilities

• Review documentation submitted by employees for dependent eligibility, including birth certificates, marriage certificates, adoption papers, and other relevant documents.

• Compare submitted information against predefined eligibility criteria and benefit policies to ensure accuracy and compliance.
• Accurately log and track document status in internal systems, ensuring timely and efficient processing.
• Follow up with employees via email or phone to collect missing or additional documents, providing clear and concise instructions and support.
• Escalate discrepancies or potential ineligible dependents to supervisors for further review, ensuring prompt and effective resolution.
• Maintain confidentiality and handle personal data in accordance with data protection policies, such as HIPAA and GDPR.
• Ensure all verifications are completed within defined turnaround times and quality standards, meeting or exceeding client expectations.
• Provide courteous and professional support to employees or clients throughout the verification process, addressing their concerns and queries in a timely and effective manner.
• Assist in reporting and audit preparation as needed, ensuring accurate and complete data.

Qualifications & Requirements

• 2-4 years of experience in benefits administration, customer service, or document verification is a plus.

• Familiarity with healthcare or employee benefits terminology, including relevant laws and regulations.
• Strong attention to detail and organizational skills, with the ability to multitask and prioritize tasks effectively.
• Ability to handle confidential information with discretion, maintaining confidentiality and data protection policies.
• Proficient in MS Office (Excel, Word) and comfortable working with digital document management tools.
• Clear verbal and written communication skills, with the ability to communicate effectively with employees, clients, and colleagues.
• Bilingual communication skills are a plus, with the ability to communicate effectively with clients and employees in multiple languages.
• High School Diploma or Equivalent (REQUIRED)
• Min. 3 Years Customer Service Experience (REQUIRED)
• Min. 2 Years Call Center Experience (PREFERRED)
• Outbound Sales Experience (PREFERRED)
• Lead Generation Experience (PREFERRED)

Working Hours & Environment

• Shift: Shift rotation is mandated every two months or as business needs dictate. Shift hours will range from 7:00 AM EST to 11:00 PM EST, Monday through Friday.

• Time Zones: Candidates should be from Eastern and Central time zones.
• Work Location: Remote, with a quiet work area and reliable internet connection.
• Equipment: Windows 10 or 11 Laptop or desktop (No tablet / No Chromebooks or iPads), mouse, phone (landline preferred), and high-speed internet (60 mbps or higher).

Benefits & Compensation

• Flexible schedule, with the ability to work from home and manage your time effectively.

• Competitive hourly rate: $11.50 - $14.00 per hour.
• Expected hours: 24 – 40 per week, with the ability to work flexible hours to meet business needs.
• Opportunities for career growth and professional development, with training and support to help you succeed in your role.

How to Apply

If you're a customer service enthusiast with a passion for delivering outstanding support, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and discuss this exciting opportunity further! Apply for this job