Experienced Customer Service Representative – Union Benefits Coordinator (REMOTE WORK)
At arenaflex, we're on a mission to revolutionize the way labor unions, credit unions, and associations provide benefits to their members. With a rapidly growing client base and a strong commitment to customer service, we're seeking a highly motivated and skilled Customer Service Representative to join our team.
About arenaflex
arenaflex is a rapidly growing company that has established itself as a leading provider of benefits to labor unions, credit unions, and associations across southern California. With over 20,000 union associations in our network, we're dedicated to helping our clients navigate the complex world of benefits and providing them with the support they need to thrive.
The Role
As a Customer Service Representative – Union Benefits Coordinator, you'll play a critical role in educating members about the benefits available to them through their union affiliation. You'll work closely with our clients to understand their needs and provide personalized support to help them make informed decisions about their benefits. While sales will be involved, we're committed to a customer-centric approach that prioritizes the needs of our clients above all else.
Key Responsibilities
* Provide exceptional customer service to union members, responding to inquiries and resolving issues in a timely and professional manner
- Educate members about the benefits available to them through their union affiliation, including health insurance, life insurance, and other benefits
- Work closely with clients to understand their needs and provide personalized support to help them make informed decisions about their benefits
- Collaborate with internal teams to ensure seamless communication and delivery of benefits to clients
- Meet or exceed sales targets, while maintaining a customer-centric approach that prioritizes the needs of our clients
- Participate in ongoing training and professional development to stay up-to-date on industry trends and best practices
Essential Qualifications
* 2+ years of experience in customer service or a related field
- Proven leadership abilities and a strong track record of success in a customer-facing role
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues
- Self-motivation and a strong work ethic, with the ability to work independently and as part of a team
- Flexibility and adaptability, with the ability to work in a fast-paced environment and prioritize multiple tasks and deadlines
- Fluency in English (bilingual in any language is a plus, but not required)
- Must reside in California
Preferred Qualifications
* Experience working with labor unions, credit unions, or associations
- Knowledge of benefits and insurance products, including health insurance, life insurance, and other benefits
- Experience with sales and customer service software, including CRM systems and sales tracking tools
- Certification in customer service or a related field (e.g. Certified Customer Service Representative (CCSR))
Skills and Competencies
* Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues
- Strong problem-solving and analytical skills, with the ability to analyze complex issues and develop effective solutions
- Self-motivation and a strong work ethic, with the ability to work independently and as part of a team
- Flexibility and adaptability, with the ability to work in a fast-paced environment and prioritize multiple tasks and deadlines
- Strong organizational and time management skills, with the ability to manage multiple projects and deadlines
- Proficiency in Microsoft Office and other software applications, including CRM systems and sales tracking tools
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including:
- Ongoing training and professional development to stay up-to-date on industry trends and best practices
- Mentorship and coaching from experienced colleagues and leaders
- Opportunities for career advancement and professional growth
- A supportive and collaborative work environment that encourages open communication and feedback
Work Environment and Company Culture
arenaflex is a dynamic and fast-paced work environment that values innovation, creativity, and collaboration. We're committed to creating a workplace culture that is inclusive, diverse, and supportive of our employees' needs and goals. Our benefits package includes:
- Health insurance reimbursement for all staff (upon qualification)
- Life insurance at no cost
- Agents have an established career path with collectively bargained progressions and vesting of renewal commissions (retirement plan)
- UNION BENEFITS - Our staff also belong to a union which includes benefits
- Free college classes for all members
- Student Debt Reduction Program
- Scholarship access for members and their children
- Union provides life insurance (in addition to our company) for all members
- Roadside assistance for all members
- Identity Theft Protection for all members
Compensation, Perks, and Benefits
arenaflex offers a competitive salary and benefits package, including:
- A base salary of $50,000 - $60,000 per year, depending on experience
- Ongoing training and professional development opportunities
- A supportive and collaborative work environment that encourages open communication and feedback
- A range of benefits, including health insurance, life insurance, and other perks and benefits
How to Apply
If you're a motivated and skilled customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply for this job