Experienced Medical Billing Customer Service Representatives – Join arenaflex in Revolutionizing Patient Billing Experience
At arenaflex, we're on a mission to transform the patient billing experience with our innovative Single Billing Office (SBO) model. This groundbreaking approach consolidates hospital and physician billing into one unified statement, simplifying the payment process for our patients. As a key partner in this endeavor, we're seeking highly skilled Customer Service Representatives (CSRs) to support this transition and ensure a seamless experience for thousands of patients.
About arenaflex
arenaflex is a leading provider of innovative healthcare solutions, dedicated to improving patient outcomes and enhancing the overall healthcare experience. With a strong commitment to excellence and a passion for innovation, we're shaping the future of healthcare. Our team is comprised of talented professionals who share a common goal: to make a meaningful difference in the lives of our patients.
Key Responsibilities
As a Medical Billing Customer Service Representative at arenaflex, you'll play a critical role in supporting our patients during this transition. Your key responsibilities will include:
- Proactively contacting patients with existing recurring payment plans to update their credit card information in the new EPIC-based system.
- Clearly and empathetically explaining the need for updating payment details due to the transition from a third-party portal to EPIC.
- Re-establishing autopay for grandfathered payment plans.
- Managing a work queue in EPIC to identify and prioritize outreach to affected patients.
- Handling inbound calls from patients with questions about their bills, payment plans, or the new billing system.
- Collaborating with our team to manage overflow and ensure timely responses to patient inquiries.
- Maintaining professionalism and sensitivity when discussing financial matters with patients.
Qualifications
To succeed in this role, you'll need:
- Previous experience in a call center, healthcare billing, or customer service role (preferably in a similar environment).
- Strong communication skills with the ability to explain complex billing changes in a calm and reassuring manner.
- Comfortable using EPIC or similar electronic health record systems (training provided).
- Ability to manage a high volume of calls and multitask effectively.
- Empathy, patience, and a customer-first mindset are essential.
Requirements
This is a 2-month contract position, with the following details:
- Hours: Monday–Friday, 8:00 AM – 4:30 PM
- Start Date: September 8th
- Training Provided
Benefits
As an arenaflex team member, you'll enjoy a comprehensive benefits package, including:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Work Environment
This is a fully remote position, offering the flexibility and convenience of working from the comfort of your own home.
Application Deadline
Don't miss this opportunity to join our team and be part of a revolutionary change in patient billing experience. Apply now to become a Medical Billing Customer Service Representative at arenaflex! Apply to this job
Why arenaflex?
At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our team is passionate about making a difference in the lives of our patients, and we're looking for like-minded individuals to join us on this journey. If you're a motivated and customer-focused professional with a passion for healthcare, we encourage you to apply for this exciting opportunity.
What We Offer
As a Medical Billing Customer Service Representative at arenaflex, you'll enjoy:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A comprehensive benefits package
- Flexible remote work arrangements
- The chance to make a meaningful difference in the lives of our patients
How to Apply
To apply for this exciting opportunity, please click on the "Apply" button below. We look forward to reviewing your application and welcoming you to our team! Apply to this job
Application Deadline
Don't miss this opportunity to join our team and be part of a revolutionary change in patient billing experience. Apply now to become a Medical Billing Customer Service Representative at arenaflex! Note: The application deadline for this position is August 15, 2025. Apply for this job