Experienced Call Center Customer Service Representative – IRS Compliance and Benefits Administration

At arenaflex, we're dedicated to ensuring that employer-provided benefits operate in compliance with IRS regulations. As a leading independent third-party administrator, we're committed to delivering exceptional customer service and support to our clients and their plan participants. We're now seeking a highly skilled and motivated Call Center Customer Service Representative to join our West Coast team.

Why Choose arenaflex?

At arenaflex, we offer a comprehensive benefits package that includes:

• Full-time hours with a competitive pay rate of $16.50 per hour
• Full benefits, including medical, dental, vision, life, and disability insurance
• Paid time off and paid holidays
• 401(k) with employer contribution
• On-the-job training and opportunities for career growth and development
• A fully remote work environment with the flexibility to work from home

Essential Duties & Responsibilities:

As a Call Center Customer Service Representative at arenaflex, you will be responsible for:

• Staffing the phones for the duration of your shift and answering incoming and making outbound calls
• Providing technical support and troubleshooting participant actions on our website, including filling out forms and uploading documents
• Educating callers on 403(b) and 457(b) IRS guidelines and policies
• Inputting data into system platforms and keeping caller records updated
• Maintaining customer satisfaction and meeting call center metrics based on assignments
• Adhering to the schedule and regularly attending department and company meetings and training sessions
• Other duties as assigned

Education / Experience:

To be successful in this role, you will need:

• A High School Diploma or equivalent
• Prior experience in a call center or high-volume customer service environment
• Experience in pension/retirement and/or benefits administration is a plus
• Fluency in Spanish is highly desirable

Language Skills:

As a Call Center Customer Service Representative, you will need to be able to:

• Read, write, and communicate 403(b)/457(b) IRS guidelines, policies, and procedures to participants with varying degrees of education
• Communicate effectively with plan participants, plan sponsors, financial advisors, and administration through calls or emails

Mathematical Skills:

You will need to be able to:

• Understand and calculate mathematical concepts of addition, subtraction, multiplication, and division – especially confirming payroll deductions for the participant

Physical Demands:

As a Call Center Customer Service Representative, you will need to be able to:

• Sit for extended periods
• Talk, listen, walk, grasp, type, and perform data entry
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

Work Environment:

As a remote employee, you will be working independently under minimal supervision in a fast-paced, demanding environment. You will interact with plan participants, plan sponsors, financial advisors, and administration through calls or emails, in addition to interactions with internal company staff.

Shift:

You will be required to work 8:00 am-5:00 pm, Monday-Friday.

Benefits:

As a full-time employee, you will be eligible for:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance
• Work from home

How to Apply:

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the link below. Apply to this job At arenaflex, we're committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. We're an equal opportunities employer and welcome applications from all qualified candidates. Apply for this job