Experienced Customer Service Team Lead – Healthcare Support at arenaflex

Are you a natural-born leader with a passion for healthcare? Do you thrive in fast-paced environments where no two days are ever the same? At arenaflex, we're not just answering phones – we're guiding patients, empowering teams, and leading with heart. Our Customer Service Team Lead will oversee a high-performing team that supports our healthcare clients with early-out account services, patient inquiries, and billing support. If you're a strong communicator, a natural coach, and have experience in healthcare or revenue cycle management, this is your opportunity to lead, grow, and make a difference every day.

About arenaflex

arenaflex is a leading provider of innovative healthcare solutions, dedicated to delivering exceptional patient care and support. Our team of passionate professionals is committed to making a real impact in the lives of our clients and patients. We're a dynamic and inclusive organization that values collaboration, creativity, and continuous learning. If you're looking for a challenging and rewarding career opportunity, join us at arenaflex.

Position Responsibilities

As a Customer Service Team Lead at arenaflex, you will be responsible for:

• Leading and coaching a customer service team to meet quality and productivity goals
• Supporting staff with system and telephony issues
• Monitoring performance and conducting monthly 1:1s
• Resolving and escalating issues that affect operations or client satisfaction
• Ensuring HIPAA and compliance adherence
• Partnering with internal departments and clients to ensure top-tier service

Education and Experience

• High school diploma or GED required; additional education is a plus

• 2–5 years of healthcare revenue cycle experience (required)
• 2+ years in a lead or supervisory role (preferred)
• EPIC experience strongly preferred
• Proven experience working with multiple systems and databases in a fast-paced setting
• Excellent communication and leadership skills
• Strong attention to detail and compliance awareness
• Proficient in MS Office

Additional Notes

• Hours: Monday - Friday Various Shifts from: 8am- 5pm, 9am- 6pm, 10am- 7pm, 11am- 8pm

• Compensation: $19- $22/hr.+ (bonus eligible quarterly)
• This is a fast-paced, high-volume role where you will be required to handle multiple systems and patient inquiries daily. As a team lead, you will provide support to your team to ensure success, and you'll be expected to collaborate with colleagues to improve service delivery.

Why Join Us?

• Competitive pay

• Growth opportunities
• Inclusive, supportive culture
• Full benefits for full-time roles

Benefits and Incentives

• Comprehensive Health Coverage: Group medical, dental, and vision plans available from the first day of the month following 90 days of full-time employment

• Life and Disability Insurance: Basic life/AD&D, short-term, and long-term disability coverage provided, with options for voluntary life/AD&D
• 401(k) Retirement Savings Plan: Eligible to participate in the company’s 401(k) plan at the beginning of the first calendar quarter following 6 months of continuous service
• Paid Time Off (PTO): Accrue Paid Time Off starting on your first day of employment
• Flexibility in Benefits: The company reserves the right to amend, modify, or terminate any benefits programs as needed

Career Growth Opportunities

At arenaflex, we believe in investing in our employees' growth and development. As a Customer Service Team Lead, you will have opportunities to:

• Develop your leadership skills through training and mentorship programs
• Take on new challenges and responsibilities as the company grows
• Collaborate with cross-functional teams to drive business results
• Participate in professional development opportunities, such as conferences and workshops

Work Environment and Company Culture

arenaflex is a dynamic and inclusive organization that values collaboration, creativity, and continuous learning. Our team is passionate about delivering exceptional patient care and support, and we're committed to making a real impact in the lives of our clients and patients. As a Customer Service Team Lead, you will be part of a high-performing team that is dedicated to excellence and innovation.

How to Apply

If you're a motivated and experienced leader with a passion for healthcare, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal employment opportunity employer and participates in E-Verify. We are committed to creating a diverse and inclusive work environment that values the contributions of all employees. If you're passionate about healthcare and leadership, we invite you to join our team and make a difference every day. Apply for this job