Experienced Customer Support Associate II - Full Time

At arenaflex, we're on a mission to provide quality financial solutions for people whose needs go unmet by traditional institutions. We serve individuals with complex needs and those who care for them, and it's an honor to wake up in the morning knowing that we have a profound impact on our customers' lives. As a Customer Support Associate II, you'll be an integral part of our Customer Support team, providing warm, professional customer service to the people who rely on our services to help navigate important decisions and life situations.

What You'll Do

As a Customer Support Associate II, you'll be responsible for:

• Providing exceptional support to our customers via phone, email, and live chat, addressing a variety of inquiries and concerns.
• Learning and embodying the "True Link Voice" - our unique way of communicating with customers, which emphasizes empathy, patience, and understanding.
• Being a detective and a problem solver who helps people resolve unique financial issues, often requiring creative and outside-the-box thinking.
• Helping individuals with unique financial needs navigate important life situations, such as managing complex financial situations or making informed decisions about their financial well-being.
• Sharing customer feedback and experiences with the team, helping us to continuously improve our services and support.
• Proudly representing arenaflex, which is known for providing top-notch customer support and making a positive impact in people's lives.

Who You Are

We're looking for a strong communicator who is a patient, kind, and empathetic listener and a skilled writer. You should be eager to understand where people are coming from and help them as much as possible. You'll be resilient, energized by the opportunity to speak with customers over the phone, and motivated to provide the best possible customer support.

• Previous professional experience working in hospitality or customer service, and/or personal or professional experience working with people with disabilities, vulnerable older adults, or people in recovery from addiction.
• Ambitious and oriented to learning, excited to learn and navigate new tech platforms, systems, and processes, and interested in learning from feedback and dedicated to improving your skills.
• Familiar with technology, including Mac computers, external monitors, and computer accessories, and able to troubleshoot internet and/or technical issues if needed.
• Strong internet connection that can support working from home.

Special Consideration

We'll give special consideration to applicants with one or more of the following:

• Spanish language skills
• Experience working in hospitality, such as restaurants, hotels, or a similar business
• Experience working as a health care coordinator or similar role
• Experience managing live chats in a previous role, often multiple chat instances at the same time
• Experience helping customers with troubleshooting technical issues for both Mac and Windows-based computers

Why You'll Love Us

At arenaflex, we've got the energy and passion of a startup combined with the professionalism of a financial services firm and the compassion of a mission-driven organization that truly cares about each other and the people we serve. We're proud to be a diverse, inclusive team that welcomes and recruits team members of all backgrounds and identities.

• We offer competitive wages, health, dental & vision coverage, paid parental leave, 12 paid holidays, your very own professional development budget, and an awesome vacation package.
• We like to have fun together! The majority of us work from home from all across the US, and we enjoy connecting virtually for laughs with teammates, and appearances of kiddos and furry friends over Zoom. We also meet up in-person: we have small offices in SF and in Kingston NY.
• With fifty million Americans in our addressable market, we're catering to tons of people who need our products and services across the country - and we've got the potential to reach many more.
• Our customers are not only grateful for our services but are the absolute best. We have the privilege of providing financial protection for vulnerable members of society and partnering with expert service providers to do so. You can end each work day knowing that you did wonderful work helping our customers.

What We Offer

* Competitive wages

• Health, dental & vision coverage
• Paid parental leave
• 12 paid holidays
• Your very own professional development budget
• An awesome vacation package
• A diverse, inclusive team that welcomes and recruits team members of all backgrounds and identities
• Opportunities for career growth and professional development
• A fun and supportive work environment

How to Apply

If you're a high-performing person who wants to join a diverse, inclusive team and use your skills to make a real impact in people's lives, we invite you to apply to join our team. Please apply directly here on our website for us to consider your candidacy. We will only be reviewing applications submitted to our website. When you apply, please complete all questions on the application to be considered. Apply to this job We can't wait to hear from you! Apply for this job