Experienced Live Chat Agent – Customer Support and Relationship Building

At arenaflex, we're revolutionizing the financial technology space with our cutting-edge digital solutions and unwavering commitment to customer satisfaction. As a Live Chat Agent, you'll be at the forefront of our customer support team, providing top-notch assistance to our clients and helping them navigate our comprehensive suite of digital solutions. If you're a people person with a passion for problem-solving and a knack for building relationships, we want to hear from you.

About arenaflex

arenaflex is a rapidly growing startup that's been named an Inc. 5000 company for the third consecutive year. We're a global company with offices in the United States and Latin America, and we're proud to be a leader in the digital branches, marketing, and cybersecurity space. Our upbeat, high-tech, and supportive culture is built on a foundation of innovation, collaboration, and a shared commitment to excellence.

Join Our Team

If you're looking for a dynamic and fast-paced work environment where you can learn, grow, and thrive, we invite you to join our team. As a Live Chat Agent, you'll have the opportunity to work with a talented group of professionals who are passionate about delivering exceptional customer experiences. You'll be part of a constantly growing company with a bright future, and you'll have the chance to learn how to use AI (Artificial Intelligence) chatbots and develop your skills in a rapidly evolving industry.

Responsibilities

As a Live Chat Agent, your primary responsibilities will include:

• Answering incoming customer live chats regarding website navigation issues, service questions, and general client concerns
• Evaluating customer interactions and elevating issues to Live Chat Manager when appropriate
• Creating relationships with new customers to better understand and achieve their needs
• Responding to customer questions, inquiries, requests, and problems accurately, concisely, and appropriately
• Promoting interest in client products and services
• Consistently achieving established standards of the position
• May assist with overflow work and other duties as needed

Requirements

To be successful in this role, you'll need:

• At least 2 years of experience in either a call center or customer service environment
• Strong attention to detail and strong reconciliation skills
• A process improvement mindset with a humble and "get it done" attitude
• Strong written and verbal communications skills in the English language
• Ability to work independently in a fast-paced environment
• Self-starter mentality with a willingness to learn and adapt to new situations
• Positive attitude and professional demeanor
• Articulate and well-accustomed to a client-facing role
• Ability to compose professional emails

Preferred Qualifications

While not required, the following qualifications would be a plus:

• Experience working with AI (Artificial Intelligence) chatbots
• Knowledge of financial technology and digital solutions
• Familiarity with customer relationship management (CRM) software
• Experience in a similar role at a financial institution or fintech company

What We Offer

As a Live Chat Agent at arenaflex, you'll enjoy a comprehensive benefits package, including:

• 12 Company Paid Holidays
• 10 PTO Days (Paid Time Off)
• 1 PTO Day for your birthday
• Medical Insurance
• Dental & Vision Insurance

Work Environment and Culture

Our Brentwood, TN office is a vibrant and dynamic work environment that's designed to foster collaboration, creativity, and innovation. You'll be part of a team that's passionate about delivering exceptional customer experiences, and you'll have the opportunity to learn from and be inspired by your colleagues. Our culture is built on a foundation of mutual respect, open communication, and a shared commitment to excellence.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer, and we welcome applications from diverse candidates who share our commitment to excellence and customer satisfaction. Apply for this job