Experienced Customer Service Representative – School Engagement and Campaign Support

Join arenaflex, a renowned organization dedicated to advancing cardiovascular health and reducing disease, in a dynamic role that combines customer service, data management, and business literacy. As an Experienced Customer Service Representative – School Engagement and Campaign Support, you will play a vital role in supporting the National School Engagement campaigns, including Kids Heart Challenge and American Heart Challenge, and events. This is a full-time, remote position based in Texas (USA).

About arenaflex

arenaflex has been a driving force in reducing cardiovascular disease deaths by half since its founding in 1924. With a rich history of innovation and dedication to public health, arenaflex continues to push the boundaries of what is possible in the fight against heart disease and stroke. Our mission is to be a relentless force for a world of longer, healthier lives, regardless of background or circumstances.

The Role

As an Experienced Customer Service Representative – School Engagement and Campaign Support, you will be responsible for advancing arenaflex's mission through exceptional customer service, data management, and business literacy. Your key responsibilities will include:

• Providing timely, high-quality responses to internal and external stakeholders (staff, volunteers, parents, etc.) through internal inbox systems and telephone calls.
• Accurately managing and inputting customer data into CRM and Database systems such as Dynamics and Luminate, ensuring deadlines are met and quality standards are maintained.
• Displaying a strong understanding of School Engagement business processes, utilizing Association systems and others to support campaign success.
• Responsible for accurate, timely processing of donations in accordance with established requirements and standards.
• Collaborating within mini teams to complete tasks efficiently and meet deadlines with accurate, timely information.
• Providing senior leadership administrative support, including calendar management and expense reports, ensuring effective communication and adherence to timelines.

Qualifications

To succeed in this role, you will need:

• A customer service mindset with the ability to handle inquiries, escalate when necessary, and deliver timely resolutions.
• Effective interpersonal skills with demonstrated ability to develop collaborative working relationships internally and externally.
• Effective oral and written communication skills.
• High attention to detail for accurate data entry and order management across systems.
• A strong understanding of various software applications, with the ability to quickly adapt to new tools and technologies as needed.
• Computer experience with proficiency in Microsoft Office products (Word, Excel, Access, PowerPoint, and Outlook) or proficiency with similar products.
• Demonstrated track record with project management and lead tasks, ensuring effective communication and collaboration with cross-functional teams.
• Flexibility to adjust to changing processes and environments, learning new tools and systems as needed.

Why Join arenaflex?

arenaflex offers a comprehensive total rewards package, including:

• Competitive base salary, with pay commensurate with experience and geographic differentials.
• Performance and recognition programs, including merit increases and incentive programs.
• A wide array of benefits, including medical, dental, vision, disability, and life insurance, as well as a robust retirement program with employer match and automatic contribution.
• Professional development opportunities, including access to HeartU, our award-winning corporate university, and additional training and support.
• Work-life harmonization, with Paid Time Off (PTO) at a minimum of 16 days per year for new employees, and 12 paid holidays off each year.
• Tuition assistance, to support the career development of all employees.

About Our Culture

arenaflex is committed to fostering an inclusive environment, with a focus on work-life harmonization and our Guiding Values. We believe in the importance of diversity, equity, and inclusion, and strive to create a workplace culture that reflects these values. Join us in our mission to be a relentless force for a world of longer, healthier lives.

How to Apply

If you are a motivated and detail-oriented individual with a passion for customer service and data management, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience.

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds and circumstances. In accordance with local and state laws where applicable, qualified applicants with arrest or conviction records will be considered for employment.

EOE/Protected Veterans/Persons with Disabilities

arenaflex is an EOE/Protected Veterans/Persons with Disabilities employer.

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