Experienced Customer Success Manager – Strategic Account Management & Fintech Expertise

At arenaflex, we're revolutionizing the way businesses manage their accounts receivable, unlocking working capital and accelerating growth. As a seasoned professional with a passion for strategy and impact, we invite you to join our Software-focused team as an Experienced Customer Success Manager. This role is ideal for a highly self-motivated individual with a strong background in managing strategic portfolios of customers and/or Fintech/Payments, who can leverage their expertise to become a strategic advisor to our customers.

About arenaflex

arenaflex turns accounts receivable (AR) into a competitive advantage. Inefficient AR processes slow cash flow and stall growth. arenaflex removes friction, unlocks working capital, and accelerates momentum — giving finance leaders the clarity and control they need to drive business forward. Our solutions connect finance teams, customers, and business systems in one ecosystem to ensure cash flow clarity. With over 10,000 customers and 5M+ companies transacting on the platform, arenaflex processes over 110M transactions and $257B annually.

Join Our Team

At arenaflex, we're seeking an experienced Customer Success Manager to join our team. This role is an excellent opportunity for a highly self-motivated person with a passion for both strategy and impact, looking for the experience to build and scale with our team. Reporting to the Director of Customer Success, you'll be a key player responsible for delivering a world-class experience our customers have come to expect. Your mission will be to manage long-term relationships, develop a deep understanding of our customers' businesses, and explore innovative ways that arenaflex products can support their objectives.

Key Responsibilities

As an Experienced Customer Success Manager, you'll be responsible for:

• Customer Lifecycle Management: Seamlessly transition customers from onboarding to long-term adoption, focus on growing installed base revenue, conduct training sessions, regular cadence calls, and Executive Business Reviews (EBRs)
• Growth and Retention: Develop and maintain Success Plans in collaboration with customers, create and track shared KPIs for retention and growth strategies, including cross-sells, upsells, renewals, and churn mitigation
• Customer Advocacy: Collaborate with sales, professional services, support, underwriting, marketing, and product teams, represent customer needs in product development initiatives
• Problem Resolution: Partner with Customer Care to maintain visibility into customer issues, act as an advocate for high-severity requests, drive cross-functional resolution efforts
• Process Improvement: Propose scalable enhancements to our customer journey, identify and analyze multi-client issues to forecast potential churn risks

Qualifications

To be successful in this role, you'll need:

• 5+ years of experience in Customer Success or Account Management roles within SaaS-based companies
• Proven track record managing high ARR customers in the Fintech industry
• Demonstrated experience managing strategic accounts and engaging with C-level executives
• Strong presentation skills with a history of delivering compelling proposals and reviews to senior leadership
• Bachelor's Degree in Business, Marketing, Communications, Economics, or related field
• Knowledge of strategic account management methodologies and best practices
• Proficiency in creating and delivering high-impact presentations to diverse audiences, including C-suite executives and decision-makers

What You'll Bring to the Team

As an Experienced Customer Success Manager, you'll bring:

• Customer Obsession: Unwavering focus on customer needs, with the ability to view problems from the customer's perspective and make decisions based on their business impact
• Strategic Thinking: Capacity to understand complex business scenarios and align arenaflex solutions with customer objectives
• Relationship Building: Exceptional interpersonal skills to foster strong, long-term partnerships with key stakeholders at all levels, internally and externally
• Analytical Acumen: Data-driven mindset with the ability to leverage metrics for assessing success and identifying improvement opportunities
• Industry Expertise: In-depth knowledge of the payments landscape, ERP systems, and emerging trends in financial technology
• Problem-Solving: Adept at navigating complex technical and business challenges, with a proven ability to drive innovative solutions
• Leadership: Ability to influence cross-functional teams and drive initiatives that impact customer success and company growth
• Adaptability: Flexible approach to new challenges in a fast-paced, evolving industry

Additional Information

arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. This role is open to remote work arrangements. Salary range above reflects base salary only. Total OTE ranges from $105,000-$130,000 CAD.

Apply Now

If you're a seasoned professional with a passion for strategy and impact, we invite you to apply for this exciting opportunity. Join our team at arenaflex and be part of revolutionizing the way businesses manage their accounts receivable. Apply for this job