Experienced Spanish Bilingual Customer Service Representative – Plumbing Services Expert (ServiceTitan Specialist)

Are you a customer service professional with a passion for delivering exceptional experiences and a knack for building lasting relationships? Do you have a strong background in communication and a proven track record of success in a fast-paced, dynamic environment? If so, we invite you to join arenaflex, a leading provider of innovative plumbing services, as a Spanish Bilingual Customer Service Representative – Plumbing Services Expert (ServiceTitan Specialist).

About arenaflex

arenaflex is a fast-growing, customer-centric company that's revolutionizing the plumbing services industry with its cutting-edge technology and commitment to excellence. As a ServiceTitan Specialist, you'll play a vital role in guiding customers from their first call through job completion, building trust, ensuring smooth operations, and delivering an exceptional customer experience. With a focus on innovation, customer satisfaction, and employee growth, arenaflex offers a stable, long-term opportunity in an essential industry.

Job Summary

As a Spanish Bilingual Customer Service Representative – Plumbing Services Expert (ServiceTitan Specialist), you'll be the first point of contact for homeowners facing both urgent plumbing emergencies and routine service needs. You'll work with industry-leading ServiceTitan software to manage dispatching, invoicing, and customer communication, while coordinating with skilled field technicians. Your primary responsibilities will include:

• Converting high-quality inbound leads from Yelp and Google campaigns into booked appointments through empathetic, persuasive communication
• Dispatching plumbers via ServiceTitan, aligning technician expertise and availability with customer needs
• Processing invoices and managing billing workflows within ServiceTitan, ensuring accuracy and timeliness
• Maintaining proactive communication with customers throughout their service journey—from first contact through job completion
• Delivering exceptional support across diverse plumbing services, including emergency drain cleaning, faucet installations, water heater replacements, and whole-home water line re-piping projects
• Executing administrative tasks related to CRM and service coordination with efficiency and precision
• Building strong, lasting customer relationships that foster repeat business and generate positive reviews

Responsibilities

* Convert high-quality inbound leads from Yelp and Google campaigns into booked appointments through empathetic, persuasive communication

• Dispatch plumbers via ServiceTitan, aligning technician expertise and availability with customer needs
• Process invoices and manage billing workflows within ServiceTitan, ensuring accuracy and timeliness
• Maintain proactive communication with customers throughout their service journey—from first contact through job completion
• Deliver exceptional support across diverse plumbing services, including:

+ Emergency drain cleaning + Faucet installations + Water heater replacements + Whole-home water line re-piping projects

• Execute administrative tasks related to CRM and service coordination with efficiency and precision
• Build strong, lasting customer relationships that foster repeat business and generate positive reviews

Requirements

* Exceptional English communication skills with clear, professional pronunciation (minimal accent)

• Bilingual (English/Spanish) strongly preferred to support a diverse customer base
• Customer service experience with US-based clients, with proven cultural and communication alignment
• ServiceTitan experience highly preferred and a strong competitive advantage
• Strong technical aptitude and ability to quickly master CRM/service management tools
• Full-time availability with commitment to a consistent 40-hour work week
• High attention to detail, self-motivated, and proactive in workflow management
• Ability to excel in an independent remote work environment while maintaining productivity and quality
• Experience in service industry or home improvement sector preferred (but not required)

Independent Contractor Perks

* HMO coverage (for eligible locations)

• Permanent work-from-home arrangement
• Immediate hiring

Why Join arenaflex?

* Competitive compensation and benefits package

• Opportunities for career growth and professional development
• Collaborative, dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive training and support to ensure success

How to Apply

If you're a motivated, customer-focused professional with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.

Contact Information

For more information about this opportunity, please contact our recruitment team at [arenaflex email address]. We look forward to connecting with you! Apply for this job