Experienced Full Stack Customer Success Engineer – Threat Intelligence and Cyber Risk Management

At arenaflex, we're revolutionizing the way organizations approach threat intelligence, security operations, and cyber risk management. Our comprehensive threat intelligence platform is used by thousands of organizations, including over 40 of the Fortune 100, to help them quickly aggregate, analyze, and act on their threat data to mitigate risk and threats to their network security. We're now seeking an experienced and talented Customer Success Engineer to join our team and help our customers succeed in the ever-evolving threat landscape.

About arenaflex

arenaflex is a leading provider of threat intelligence, security operations, and cyber risk management solutions. Our platform is designed to help organizations work together more effectively, efficiently, and collaboratively to defend against cyber threats. With arenaflex, organizations can infuse ML and AI-powered threat intel and cyber risk quantification into their work, allowing them to contextualize an evolving threat landscape, prioritize the most significant risks to their business, and operationalize defenses.

Job Description

As a Customer Success Engineer at arenaflex, you will play a critical role in ensuring the success of our customers by providing them with the expertise and support they need to get the most out of our platform. You will be responsible for providing ThreatConnect platform training for software admins and analyst users, mapping customer processes, intelligence requirements, and infrastructure into ThreatConnect's capabilities/data modeling, and eliminating any customer or internal bottlenecks impeding problem resolution.

Key Responsibilities

* Provide ThreatConnect platform training for software admins and analyst users while supporting various use cases of the product

• Map customer processes, intelligence requirements, and infrastructure into ThreatConnect's capabilities/data modeling
• Eliminate any customer or internal bottlenecks impeding problem resolution
• Work with third-party cybersecurity platforms/tools to help integrate them with ThreatConnect to enable the customer's workflows
• Develop an ongoing relationship with the customer and become their advocate for any feature enhancements or support cases
• Provide proactive guidance and encourage adoption of the ThreatConnect platform and assist in the deployment of new product releases
• Manage the status and internal and customer communications of service requests, product requests, defects, customer project plans, etc.
• Identify risks in customers to enable adoption and increase retention
• Manage the logistical aspects of any customer-facing events
• Travel to customer sites to expedite problem resolution, provide ThreatConnect visibility, facilitate communication, and project management initiatives
• Work with Customer Success Manager(s) as a tag team to provide world-class enablement for our customers
• Interface with ThreatConnect Product Managers on behalf of assigned accounts
• Set and manage expectations with customers' senior stakeholders and team members

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Success Engineer, you'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. You'll also have access to a range of training and development programs, including:

• On-the-job training and mentorship
• Regular feedback and coaching
• Opportunities for professional development and career advancement
• Access to industry-leading tools and technologies
• Collaborative and dynamic work environment

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced organization that values innovation, collaboration, and customer success. Our team is passionate about delivering exceptional customer experiences and is committed to helping our customers succeed in the ever-evolving threat landscape. We're proud of our company culture, which is built on the following values:

• Customer-centricity
• Innovation
• Collaboration
• Excellence
• Integrity

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Competitive salary
• Comprehensive benefits package
• Unlimited paid time off
• Unique perks designed to help you meet your financial and personal goals
• Opportunities for professional development and career advancement

Required Qualifications

To be successful in this role, you'll need to have:

• 3+ years of customer support experience OR experience in the computer network security industry OR ThreatConnect experience
• Bachelor's Degree or Master's Degree in Computer Science or a related discipline OR equivalent experience
• Excellent knowledge of a wide variety of security solutions and technologies, including Linux, network architecture, implementation, and configuration, firewall technologies, proxy technologies, anti-virus, spam and spyware solutions (Gateway and SaaS), malware/security experience
• Comprehensive understanding of the intelligence lifecycle, information needs, collection, organization, and priority intelligence requirements
• Comfortable writing API integrations and working with a variety of technologies in a dynamic customer environment – large focus on REST APIs and network connection troubleshooting
• Strong organizational skills with the ability to prioritize and execute in a methodical and disciplined manner
• Excellent oral and written communication and presentation skills with the ability to present to a variety of external audiences, including being able to interact with senior executives
• The ability to understand and articulate both the business benefits (value proposition) and technical advantages of ThreatConnect products and solutions
• Strong troubleshooting skills

Desired Qualifications

We're also looking for candidates with:

• Experience in training and course creation
• Experience scripting in Python

Additional Information

Research shows that while men apply to jobs when they meet about 60% of job criteria, women and individuals from marginalized groups tend to apply only when they check every box. If you think you have what it takes but you're not sure that you check every box, apply anyway! If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity to join our team as a Customer Success Engineer at arenaflex. Apply to this Job Apply for this job