Experienced Principal Salesforce Business Systems Analyst – Customer Success and Enablement
At arenaflex, we're dedicated to unleashing the potential of people and organizations who change the world. As a leading software company exclusively dedicated to powering social and corporate impact, we're expanding what's possible across the nonprofit and education sectors, at companies committed to social responsibility, and for individual change makers. We're growing our team and seeking an experienced Principal Salesforce Business Systems Analyst to join our Customer Success organization.
About the Role:
As a Principal Salesforce Business Systems Analyst, you'll play a critical role in supporting the Leadership Team of Application Services and driving the success of our customers throughout their journey with arenaflex. You'll work closely with cross-functional departments to uncover business needs and leverage our core customer-lifecycle management systems, such as Gainsight, Salesforce, and Workday. Your expertise will help us develop and implement customer success processes, analyze technology solutions, and recommend best practices.
Key Responsibilities:
* Partner with cross-functional departments to understand business needs and leverage our core customer-lifecycle management systems
- Support business strategy development for the services teams and manage mapping, documenting, and implementing customer success processes
- Prepare preliminary project documentation, summarizing business objectives, goals, and expected business benefits
- Analyze different technology solutions and recommend best practice-driven approaches
- Develop and prioritize user stories to drive system requirements, aligned with business process change
- Participate in sprint planning, design reviews, and sprint reviews to ensure business processes are properly supported
- Perform data reviews and audits to identify performance improvement opportunities
- Facilitate successful testing and launch activities, including UAT, regression testing, and internal/external readiness and change management
What You'll Bring:
* 8+ years of professional experience in Business Analysis, preferably in a role focused on Customer Success and Enablement utilizing Salesforce-related technologies and solution design
- Strong understanding and experience with Salesforce Service Cloud and Customer Success technology
- Strong understanding or experience with process definition methodologies
- Familiarity with application tracking analytics and processes
- Knowledge of Azure Dev Ops (ADO) and SAFe, Agile, or Scrum Methodologies
- Highly proficient with Microsoft Visio and/or other modeling tools
- Knowledge of data analysis to support proposed process definition, monitor adherence, and communicate performance results
- Ability to deliver work that meets minimum standards of quality, security, and operability
What We Offer:
* Competitive salary range: $117,200.00 to $157,500.00
- Medical, dental, and vision insurance
- Remote-first workforce
- 401(k) program with employer match
- Flexible paid time off
- Generous Parental Leave
- Volunteer for vacation
- Opportunities to connect to build community and belonging
- Pet insurance, legal and identity protection
- Tuition reimbursement program
About arenaflex:
arenaflex is a remote-first company that embraces a flexible remote work culture. We support hiring and career development for all roles from the location you are in today! We're proud to be an equal opportunity employer and committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
How to Apply:
If you're passionate about customer success and enablement, and you're looking for a challenging and rewarding role, we encourage you to apply. Please submit your resume and a cover letter explaining why you're the ideal candidate for this position. We can't wait to hear from you!
Important Notice:
Recruitment Fraudulent Alert: Your personal information and online safety as a candidate mean a lot to us! At arenaflex, recruiters only direct candidates to apply through our official careers page or our official LinkedIn page. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers, or conduct interviews via Skype. Anyone suggesting otherwise is not a representative of arenaflex. If you're unsure if a message is from arenaflex, please email [[email protected]](mailto:[email protected]). Apply for this job