Experienced Customer Service Agent – ICT (Part-Time) – arenaflex Store

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Service Agent, you'll play a vital role in providing legendary service to our customers, ensuring their needs are met, and making their travel experience with arenaflex a memorable one.

About arenaflex

arenaflex is a leading company in the travel industry, committed to providing our customers with friendly, reliable, and low-cost air travel. Our Customer Service Agents are the face of our company, and we're looking for talented individuals who share our passion for delivering exceptional customer experiences.

Job Description

As a Customer Service Agent, you'll be responsible for providing friendly service to and maintaining positive relationships with all internal and external customers. You'll work in a cooperative spirit to ensure the success of our company, handling any aspect of ticketing and check-in, resolving related complaints and problems, and providing current and accurate fare, schedule, reservations, flight arrival/departure information, and answering all general inquiries from customers and other visitors to the airport terminal.

Key Responsibilities:

* Provides friendly service to and maintains positive relationships with all internal and external customers

• Works in a cooperative spirit to ensure the success of our company
• Handles any aspect of ticketing and check-in, resolving related complaints and problems
• Provides current and accurate fare, schedule, reservations, flight arrival/departure information, and answers all general inquiries from customers and other visitors to the airport terminal
• Deals with mishandled customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage
• Resolves such problems quickly and within guidelines established by the company
• Completes forms and reports as required by the company
• Writes irregularity and complaint reports as required
• May perform other job duties as directed by Employee's Leaders

Essential Qualifications:

* Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job

• Able to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations
• Ability to work well with others as part of a team, meet the public, and work under stressful situations
• Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period
• Must be aware of hazardous situations and be able to handle emergencies as needed
• Must work under tight time constraints to accomplish quick turns of aircraft
• Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement
• Must be able to perform all job functions within a limited space
• Must be able to effectively communicate verbally by telephone, face to face and on public address systems
• Must possess good written and oral skills
• Must be able to communicate information and instructions verbally or via radio equipment

Preferred Qualifications:

* Foreign language skills are desirable, but not required

• Ability to work shift work and/or overtime

Physical Abilities:

* Must be able to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces

• Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods

Other Qualifications:

* Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines

• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines

Benefits:

* Competitive hourly rate of $19.63

• Opportunities for overtime and shift premiums
• Benefits package, including:

+ Fly for free on any open seat on all arenaflex flights (your eligible dependents too) + Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings + Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan - when arenaflex profits, you profit + Competitive health insurance for you and your eligible dependents (including pets) + Opportunities for career growth and development

Work Environment:

* Part-time opportunity, with 32 hours over 5 days

• Work in a dynamic, safe environment
• Collaborative team environment
• Opportunities for career growth and development

How to Apply:

If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, apply now to become a Customer Service Agent at arenaflex. Apply for this job