L2 Onsite Support Technician
The L2 Onsite Support Engineer is responsible for providing second-level technical support for hardware, software, and network-related issues. This role involves troubleshooting, incident resolution, and ensuring minimal disruption to end-user operations.
Key Responsibilities:
- Provide onsite Level 2 technical support for desktops, laptops, printers, and other IT equipment
- Diagnose and resolve hardware and software issues escalated from L1 support
- Install, configure, and maintain operating systems and standard applications
- Manage user accounts, permissions, and access in accordance with company policies
- Support network connectivity issues (LAN/Wi-Fi, VPN, etc.)
- Coordinate with third-party vendors for hardware repairs and replacements
- Maintain accurate documentation of incidents, solutions, and asset inventory
- Ensure timely resolution of service tickets within agreed SLAs
- Assist in system upgrades, rollouts, and IT projects as needed
Requirements
- 2 to 4 years of experience
- A+ Certification; Baseline OEM Certifications which include any of the following, depending on assignment: Dell Desktop / Laptop, HP Desktop/Laptop / Printer, Lenovo Desktop / Laptop, Lexmark Printer, IBM Printer, Server +
- Proven experience in L2 or similar IT support role
- Strong knowledge of Windows OS, Microsoft Office, and common enterprise applications
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Strong communication and customer service skills
- Can communicate in English
- Good troubleshooting and problem-solving skills
Benefits
Why Join Excis?- Be part of a collaborative and innovative global team driving industry-leading IT solutions.
- Work remotely from anywhere with reliable internet access.
- Professional growth and continuous learning opportunities.
- Competitive compensation (commensurate with experience and local market rates).
- Meaningful career advancement and the chance to contribute to the success of a global leader in IT services.