Experienced Customer Support Representative – Part-Time Opportunity at arenaflex
Join the arenaflex Team and Be Part of a New Era in Customer Support
At arenaflex, we're revolutionizing the way we interact with our customers, and we're looking for talented individuals to join our Customer Support Crew. As a part-time Customer Support Representative, you'll play a vital role in delivering exceptional service to our customers, resolving their inquiries, and exceeding their expectations. If you're passionate about providing top-notch support, working in a dynamic environment, and growing with a forward-thinking company, we want to hear from you!
About arenaflex
arenaflex is a leading innovator in the industry, committed to inspiring travel and making a lasting impact on the world of aviation. With a strong focus on customer satisfaction, we're dedicated to building a team of passionate and skilled professionals who share our vision. As a part of our team, you'll have the opportunity to work with a talented group of individuals who are passionate about delivering exceptional service and making a difference.
Job Summary
As a Customer Support Representative, you'll be responsible for providing exceptional service to our customers, resolving their inquiries, and exceeding their expectations. You'll work closely with our team to ensure that every customer interaction is positive, efficient, and effective. This is a part-time opportunity, with the possibility of working from home after successful completion of training.
Key Responsibilities
* Support continuous calls, and digital support (email, etc.) channels into the arenaflex Customer Support Center (CSC)
- Provide exceptional service to every customer, every time
- Perform all assigned activities related to booking, modifying, and supporting customer reservations
- Sell flights and ancillary products and services
- Maintain KPI performance standards as defined by the CSC
Requirements
* High School Diploma or General Education Development (GED) Diploma
- Bilingual preferred
- One (1) year of customer service or sales experience
- Ability to multitask by answering continuous calls and digital messages (i.e., email, etc.)
- Ability to navigate through complex processes while interacting with a customer
- Upon Completion of new hire training, show proficiency in navigating through concurrent digital interactions with more than one customer at a time
- Provide a safe and professional office-work environment, free from background noise and distraction
- Ability to successfully find simple solutions to complex issues while meeting performance standards in a quickly evolving working environment
- Knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and Internet Explorer
- Previous sales and call center experience is preferred
- Attention to detail and strong organizational skills
- Excellent verbal (telephone) and written communication skills, including grammar
- Strong customer service skills
- Ability to stay composed and polite under pressure, effectively handling tense situations
X-Factors
* Provide a high-speed internet connection to meet work from home requirements (25 mbps)
- Technically proficient in working with CSC systems/programs/tools which include but are not limited to: Radixx Res, Jira, and Airline Choice DCS
- Potential need to work flexible hours and be available to respond on short notice
- Flexible and able to work at any time, including nights, weekends, and holidays
What We Offer
* Competitive hourly rate
- Opportunity to work from home after successful completion of training
- Comprehensive training program to ensure your success
- Collaborative and dynamic work environment
- Opportunities for growth and professional development
- Recognition and rewards for outstanding performance
How to Apply
If you're passionate about delivering exceptional customer service and working in a dynamic environment, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join the arenaflex team!
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job