Technical Support / Customer Service Representative (Remote) – Join arenaflex's Global Team of Game-Changers
Are you ready to embark on a new career journey with a forward-thinking global organization that prioritizes people-first, inclusive culture and genuine sense of belonging? Do you want to join a company that consistently earns prestigious awards such as "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth"? Then, a remote Technical Support / Customer Service Representative position at arenaflex is the perfect fit for you!
About arenaflex
arenaflex is a global organization that empowers its employees to be game-changers in their careers and personal lives. We're a diverse team of over 70 nationalities, united by our passion for delivering exceptional customer experiences and tech-powered innovation. Our purpose is to help the world's best-known brands improve their businesses through outstanding customer experiences. With continued growth, we're seeking talented individuals to join our mission and contribute to our inclusive culture.
Career Growth and Personal Development
This is a fantastic opportunity to reimagine your career journey and develop lifelong friendships while working from the comfort of your own home. At arenaflex, we invest in our employees' growth and well-being, providing all the necessary training, technologies, and support to ensure success. Plus, with about 80% of our managers and leaders promoted from within, there's real potential for career advancement. We offer a range of FREE Learning and Leadership Development programs designed to set you on your path to achieving your career goals.
Key Responsibilities
As a Technical Support / Customer Service Representative working remotely, you'll be responsible for:
- Providing inbound customer support using a call flow guide
- Resolving technical issues related to hardware, software, and client products
- Tracking, documenting, and retrieving information in databases
- Being an amazing problem-solver
- Offering additional products and/or services
- Delivering expert customer experiences with a smile
Your Qualifications
To succeed in this role, you'll need:
- Strong focus on building customer relationships
- 1+ year of customer service experience
- Technical support experience preferred
- Open availability
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong problem-solving skills with the ability to ask probing questions to come to a resolution
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
- Must reside in the United States and have a valid U.S. address for residence
What's in it for you?
At arenaflex, we champion our people and invest in their growth and well-being. Benefits available to eligible U.S. employees in this role include:
- The base salary range for this position is $15-$18/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.
- DailyPay enrollment option to access pay "early," when you want it
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Work-from-home convenience
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for arenaflex Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Join the arenaflex Family
If you're passionate about delivering exceptional customer experiences and want to be part of a global team that prioritizes people-first culture and genuine sense of belonging, apply today! We're excited to hear from you and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice."
Location:
USA, OH, Work-at-Home
Language Requirements:
English
Time Type:
Full time
Physical & Mental Requirements:
While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
Eligibility to Work:
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
Where Job May be Performed:
Currently, this position may be performed only in the states listed here.
Equal Opportunity Employer:
arenaflex is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
Apply Now:
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