Account Representative (Remote)

Responsibilities

• Deeply understand and communicate the sales process to customers, delivering consistent and compelling messaging aligned with field strategies.

• Proactively maintain contact with assigned accounts, including those not actively covered by field sales, following prescribed frequency metrics.

• Follow up on field team visits, ensuring seamless communication and execution of next steps.

• Build strong relationships with customers throughout the sales process, adopting a customer-centric approach and ensuring responsiveness to inquiries.

• Identify, prioritize, and engage with new account leads, qualifying opportunities and facilitating appointments for field sales.

• Manage customer communications in coordination with field team strategies, including funnel management and support for new, stalled, and ongoing opportunities.

• Support territory planning and quarterly business reviews by collaborating closely with Regional Sales Managers and Clinical Trainers.

• Assist with loyalty program onboarding, compliance, and utilization, in partnership with field representatives.

• Ensure customer data accuracy by maintaining and updating contact details and TAUPs.

• Document all customer interactions daily in the CRM system and comply with all local, state, federal, and internal policies.

• Support promotional initiatives, training events, and product launches, complementing field team activities.

More about you

• High school diploma or equivalent required; bachelor’s degree preferred.

• Prior experience in inside sales, account management, and/or customer service.

• Proven ability to solve problems proactively and independently, with strong attention to detail.

• Excellent communication and presentation skills, both verbal and written.

• Demonstrated ability to build and maintain strong customer relationships in a remote setting.

• Challenger mindset with a focus on growth, development, and closing win-win sales opportunities.

• Strong time management, organizational, and prioritization skills.

• Ability to analyze problems and provide effective solutions in the best interest of both customer and company.

• Proficient in Microsoft Office Suite; CRM experience preferred.

• Previous telephone-based sales experience is highly desirable

What We Offer

• Medical, dental, and vision coverage*

• Health Savings, Health Reimbursement, and Flexible Spending/Dependent Care Accounts

• TeleHealth options

• 401(k) plan with company match*

• Company-paid life and AD&D insurance, plus supplemental options

• Company-paid Short- and Long-Term Disability, with buy-up options

• Paid parental bonding leave

• Accident/Hospital Indemnity coverage and Legal/ID Theft Assistance

• PTO, floating Diversity Day, and paid holidays*

• Tuition reimbursement and internal career growth opportunities

• Employee Assistance Program (24/7 hotline + 5 free counseling sessions)

• Hearing aid discount for employees and family

• Internal recognition platform and D&I-focused resource groups

*Plan rules/offerings dependent upon location.

This role's pay range is between: $26 to $30 an hour. This role is also commission eligible/bonus eligible.

How we work

At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our flexible work model empowers teams to balance individual needs with business goals, offering autonomy and work-life balance. We strive to create a supportive and motivating workplace where innovation thrive.