Experienced Customer Learning and Enablement Manager – Design and Deliver Innovative Technology Learning Programs

Are you a passionate learning and enablement professional with a knack for designing and delivering innovative technology learning programs? Do you thrive in fast-paced environments and have a proven track record in leading customer-facing, technology-focused learning and enablement programs? If so, we invite you to join arenaflex as an Experienced Customer Learning and Enablement Manager.

About arenaflex

arenaflex is a leading provider of innovative technology solutions, dedicated to empowering our customers to achieve their goals through cutting-edge learning and enablement programs. Our Change Enablement practice is at the forefront of this effort, bridging client needs and business goals, industry best practices, and emerging technology trends to create learning experiences that drive growth, adoption, and success. As a key member of our team, you will play a vital role in shaping the future of learning and enablement at arenaflex.

What You'll Do

As an Experienced Customer Learning and Enablement Manager at arenaflex, you will be responsible for designing and delivering innovative technology learning programs that drive customer adoption, engagement, and success with new technologies. Your expertise will be instrumental in creating learning experiences that make complex technical platforms accessible and practical for diverse audiences. You will work closely with client stakeholders to conduct needs assessments, identify skills gaps, and shape training that drives real results.

Key Responsibilities:

* Discover Needs and Impacts: Partner with client stakeholders to conduct needs assessments to identify skills gaps and shape training that drives real results.

• Design & Deliver: Create engaging learning programs that empower clients to adopt new technologies and support internal teams in building expertise.
• Facilitate Adoption: Create training experiences that make complex technology simple, accessible, and actionable.
• Become a Trusted Advisor: Monitor client needs, industry best practices, and emerging trends in learning & technology to keep programs current and effective.
• Lead with Purpose: Provide guidance and thought leadership, ensuring all learning initiatives align with business outcomes and client growth goals.
• Collaborate Broadly: Work across internal delivery teams and directly with clients to deliver seamless, impactful Learning and Enablement programs.

What You Bring

To succeed in this role, you will need to bring the following skills and qualifications:

• 10+ years of experience leading customer-facing, technology-focused learning and enablement programs in fast-paced environments.
• Proven ability to design and execute innovative learning strategies that directly drive customer adoption, engagement, and success with new technologies.
• Deep expertise in adult learning principles and instructional design, with a talent for making complex technical platforms accessible and practical for diverse audiences.
• Strategic thinker skilled at identifying knowledge gaps, defining learning objectives, and aligning enablement initiatives with core business goals.
• Exceptional communication and presentation skills, capable of educating and inspiring audiences at all levels.
• Hands-on experience developing and managing learning programs from concept to execution, utilizing modern learning platforms, authoring tools, and learning management systems.
• A self-starter and team player who thrives and takes initiative in remote and cross-functional environments.

Our Culture

At arenaflex, we value passion, self-motivation, and a collaborative spirit. Our ideal team member is curious, detail-oriented, and committed to continuous learning. They excel in remote environments, are proactive problem-solvers, and embody the following key qualities:

• Lifelong learner with a passion for diving deep into details.
• Self-driven and thrives in dynamic, ambiguous situations.
• Organized and deadline-oriented with a strong sense of ownership.
• Effective delegator who empowers team members.
• Resourceful and able to find solutions through research.
• Curious and adaptable to new challenges and opportunities.
• Embraces remote work and aligns with our core values.
• Thoughtful communicator who clarifies client needs before proceeding.

What We Offer

As an Experienced Customer Learning and Enablement Manager at arenaflex, you can expect:

• A competitive salary and benefits package.
• Opportunities for career growth and professional development.
• A dynamic and supportive work environment that encourages collaboration and innovation.
• The chance to work with a talented team of professionals who share your passion for learning and enablement.
• A comprehensive training program that helps you develop your skills and expertise.
• A flexible and remote work arrangement that allows you to work from anywhere with great wifi.

How to Apply

If you are a motivated and experienced learning and enablement professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter that outlines your experience, skills, and qualifications for this role. We look forward to hearing from you! Apply for this job