Experienced Bilingual Customer Service Representative – Remote Support for FEMA

At arenaflex, we are committed to providing exceptional customer service to those in need, particularly during times of crisis. As a Bilingual Customer Service Representative, you will play a vital role in supporting the Federal Emergency Management Agency (FEMA) in their mission to help people before, during, and after disasters. If you are a motivated and compassionate individual with excellent communication skills, we encourage you to apply for this temporary position.

About arenaflex

arenaflex is a leading provider of customer service solutions, dedicated to delivering high-quality support to our clients and their customers. With a strong commitment to excellence, we strive to make a positive impact in the lives of those we serve. Our team is passionate about providing exceptional service, and we are seeking like-minded individuals to join our ranks.

Job Summary

As a Bilingual Customer Service Representative, you will be responsible for providing support to survivors of natural disasters, responding to incoming calls, and accepting applications from individuals and businesses for disaster assistance. You will work remotely from your home office, using standard technology such as computers, telephones, email, and web browsers to complete work tasks. This is a temporary position, requiring flexibility and availability to work an eight-hour shift, five days a week, including weekends and holidays.

Essential Duties and Responsibilities

* Collect information from customers and clients, including personal and financial data

• Enter data into the central database, ensuring accuracy and completeness
• Compile, verify, and sort information according to priorities to prepare source data for computer entry
• Review data for deficiencies or errors, correct any incompatibilities if possible, and check output
• Retrieve data as requested by customers or clients
• Maintain and update the database system as necessary
• Respond to incoming calls, and make occasional outbound calls regarding FEMA
• Utilize standard technology to complete work tasks, including computers, telephones, email, and web browsers
• Complete basic call-related input in computer terminals to phone inquiries
• Respond to all inquiries consistently with confidentiality and privacy policies, and refer callers to alternate sources when appropriate
• Meet Quality Assurance (QA) and other key performance metrics
• Track and document all inquiries using applicable systems
• Maintain updated knowledge of Contact Center performance requirements, as well as corporate and project policies and procedures
• Work closely with Supervisors in resolving difficult and complex consumer interactions

Minimum Requirements

* High School Diploma or GED required

• At least six months of customer service/secretarial/telemarketing experience required
• Ability to speak and read English and Spanish clearly, professionally, and fluently
• Ability to pass a federal background check
• Ability to comply with moderate computer usage, including MS Office applications
• Ability to work nights and weekends, as well as overtime and/or holidays as needed
• Experience with and/or ability to use call center telephony equipment
• Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
• Must be a US Citizen per client requirements
• Must reside in the Contiguous US
• Call center experience preferred, but not required

Home Office Requirements

* Hardwired internet (ethernet) connection

• Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
• Private work area and adequate power source
• All equipment will be provided by arenaflex (computer and headset) but must be picked up in our physical office located at Pharr, TX prior to your start date

Preferred Qualifications

* Experience with and/or ability to use call center telephony equipment

• Ability to type a minimum of 20 WPM (words per minute)
• Ability to work in a fast-paced environment with multiple priorities and deadlines

Work Environment and Culture

As a remote employee, you will have the flexibility to work from the comfort of your own home office. arenaflex is committed to providing a positive and inclusive work environment, where employees feel valued and supported. Our team is passionate about delivering exceptional service, and we strive to make a positive impact in the lives of those we serve.

Compensation and Benefits

arenaflex offers competitive compensation and benefits, including:

• Pay rate: $19.53 per hour
• Overtime pay: eligible for overtime pay as required
• Benefits: eligible for benefits, including health, dental, and vision insurance, as well as 401(k) matching
• Paid time off: eligible for paid time off, including vacation, sick leave, and holidays

How to Apply

If you are a motivated and compassionate individual with excellent communication skills, we encourage you to apply for this temporary position. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to diversity and inclusion. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics. Apply for this job