Experienced Business Development Center Coordinator – Dealer Chat – 100% Remote Opportunity
At arenaflex, we're dedicated to revolutionizing the way dealerships interact with customers, and we're looking for a highly skilled and motivated Business Development Center Coordinator to join our team. As a Business Development Center Coordinator, you will play a vital role in supporting our expansive network of international dealership clients, delivering exceptional customer experiences, and building lasting relationships between customers and dealerships.
About arenaflex
arenaflex is a leading provider of innovative solutions for the automotive industry. Our mission is to empower dealerships to thrive in a rapidly changing market by providing cutting-edge technology, expert support, and a customer-centric approach. With a strong focus on customer satisfaction, productivity, and efficiency, we're committed to helping our clients achieve their goals and exceed their expectations.
Role Synopsis
As a Business Development Center Coordinator, you will be responsible for utilizing exceptional customer service, marketing, and sales techniques to support dealership operations and increase revenue. You will represent dealerships across the national and global market via webchat, email, and various digital communication mediums, converting in-market vehicle sales and services customers to dealership leads while meeting department KPIs and goals.
Key Responsibilities/Accountabilities
• Represent dealerships across the national and global market via webchat, email, and various digital communication mediums
- Convert in-market vehicle sales and services customers to dealership leads, while meeting department KPIs and goals
- Serve as an expert in the product line, promotions, and dealership operations
- Utilize web chat software to provide consultative assistance to customers with their vehicle purchase process
- Continuously aim to improve customer satisfaction, productivity, and efficiency by making recommendations that benefit the customer making their buying experience better
- Be a goodwill ambassador for the company by courteous treatment of all customers
- Provide exceptional service to all internal and external customers
- Promote sales and lead captures for the client by accurately and enthusiastically responding to consumer questions about products, features, benefits, incentives, and promotions
- Effectively builds rapport with customers, dealers, and all team members
- Participate in any required training to maintain the technical knowledge and skills necessary to perform the job above the standard required
- Effectively and accurately document customer interaction
- Efficiently manage concurrent activities
Essential Qualifications
• 1-2 years of experience in Customer Service related profession
- Journalism/Creative Writing experience preferred
- Computer navigation and typing proficiency
- Strong reading comprehension and written communication and skills
- A positive self-starter that possesses a strong work ethic, an ability to meet/exceed deadlines, organizational skills, excellent interpersonal skills, and a strong attention to detail
Preferred Qualifications
• Bachelor's degree in a related field
- Experience in the automotive industry
- Proficiency in web chat software and other digital communication mediums
- Strong analytical and problem-solving skills
Skills and Competencies Required for Success
• Excellent communication and interpersonal skills
- Strong customer service and sales skills
- Ability to work in a fast-paced environment and manage concurrent activities
- Strong attention to detail and organizational skills
- Ability to meet/exceed deadlines and work independently
- Strong analytical and problem-solving skills
- Proficiency in web chat software and other digital communication mediums
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Business Development Center Coordinator, you will have opportunities to:
- Participate in ongoing training and development programs to enhance your skills and knowledge
- Collaborate with a talented team of professionals to achieve common goals
- Contribute to the development of innovative solutions and products that drive business growth
- Enjoy a dynamic and supportive work environment that fosters creativity and innovation
Work Environment and Company Culture Highlights at arenaflex
• 100% remote work environment
- Flexible work schedule and remote work options
- Collaborative and supportive team environment
- Opportunities for professional growth and development
- Recognition and rewards for outstanding performance
- Comprehensive benefits package, including health insurance, retirement plan, and paid time off
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including:
- Salary: $45,000 - $60,000 per year, depending on experience
- Benefits: Comprehensive benefits package, including health insurance, retirement plan, and paid time off
- Perks: Flexible work schedule, remote work options, and recognition and rewards for outstanding performance
How to Apply
If you're a motivated and customer-focused individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you! Apply now and join the arenaflex team in revolutionizing the way dealerships interact with customers! Apply for this job