Resident Experience Manager - Utility & Partner Services

About Hazel Valley Homes

Hazel Valley Homes is redefining what it means to rent with care and trust. Our vision is simple yet powerful: Make renters proud of where they live through individualized care and attention. By empowering our team to make thoughtful, on-the-ground decisions for each unique home, we deliver exceptional service that meets the specific needs of our residents and communities.

We are a tight-knit, mission-driven team who value integrity, reliability, and local expertise, ensuring every decision is rooted in a deep understanding of the neighborhoods we serve. We hold ourselves to the highest standards of quality and strive to simplify the rental experience, allowing renters to focus on what matters most to them.

Hazel Valley Homes is growing fast, expanding beyond our St. Louis roots to bring our personalized approach to new markets. We’re looking for passionate individuals who want to be part of a dynamic, people-first company that prioritizes superior service and strong community connections.

As a key member of the Resident Experience Management Team, the Utility & Partner Services manager is responsible for facilitating utility service and billing, and service coordination for vendor partner offerings. Success in this role provides dependable stewardship for our residents’ utilities and additional lease services. This role works collaboratively with fellow Resident Experience and Property Management team members to deliver exceptional service that reflects the Hazel Valley Homes commitment to individualized care and attention for every resident.

Responsibilities

• Serve as a primary point of contact and subject-matter expert for utility and partner services
• Manage third-party utility providers to ensure appropriate utility connection, ongoing utility service, and utility billing
• Achieve consistent lease support services and billing in partnership with third-party service providers for any service or billing discrepancies
• Develop, maintain, and audit service partner records to verify and validate service performance
• Facilitate inbound and outbound resident communication via phone and email in a timely, engaging, and empathetic manner
• Maintain accurate and detailed contracts and records in multiple operating systems
• Contribute to resident success efforts by fostering positive relationships and delivering on service commitments
• Collaborate cross-functionally to support seamless operations and meet resident needs
• Adhere to company policies, fair housing laws, and industry best practices

Qualifications

• 5+ years of property management, residential services, or related experience (SFR property management preferred)
• Detail-oriented with excellent organizational and time management skills
• Exceptional communication skills, both verbal and written
• Demonstrated adaptability, creativity, and critical thinking in fast paced or high-growth environment
• Self-starter with a strong sense of ownership and a results-oriented mindset
• Strong understanding of related software, including Salesforce, Twilio, PropertyWare and other similar CRM platforms and operating systems
• Knowledge of Fair Housing laws and landlord-tenant regulations

Benefits

• Generous PTO to recharge and maintain a healthy work-life balance.
• Paid maternity and paternity leave to support your growing family.
• 401(k) program with matching to help you plan for a secure future.
• Opportunities for professional growth and development in a fast-paced, innovative environment.
• A supportive, mission-driven team that values collaboration and shared success.

Why Join Hazel Valley Homes?

At Hazel Valley Homes, employees are encouraged to make a real impact every day. You’ll be part of a team that values your unique contributions and trusts you to make decisions that benefit residents and communities. Joining Hazel Valley Homes means being part of a mission-driven organization that puts people first—both renters and team members alike.