Technical Service Engineer

As the largest pureplay adhesives company in the world, H.B. Fuller’s (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2024 revenue of $3.6 billion, our mission to Connect What Matters is brought to life by more than 7,500 global team members who collaborate with customers across more than 30 market segments in over 140 countries to develop highly specified solutions that enable customers to bring world-changing innovations to their end markets. Learn more at www.hbfuller.com.

 Requirements & Qualifications

• Education: Minimum Bachelor's degree in Chemistry, Chemical Engineering, Materials Science, or a related field.

• Work Experience:

  • 5–10 years of experience in technical service, application engineering, or customer technical support within the adhesive or sealant industry.

  • Proven leadership experience in managing technical/application teams and working directly with B2B customers (e.g., automotive, packaging, electronics, construction).

• Technical Competencies:

  • Strong understanding of adhesive technologies and application methods (e.g., hot-melt, PU, epoxy, PSA).

  • Skilled in on-site troubleshooting, process optimization, commissioning, and field trials.

• Soft Skills:

  • Team leadership and cross-functional communication (with sales, R&D, QA).

  • Strong presentation and training capabilities.

• Languages: Proficiency in both Bahasa Indonesia and English (spoken and written).

• Others:

  • Willingness to travel for field support.

Key Responsibilities

• Lead the Application Engineering or Technical Service team to deliver technical solutions and application support to customers.

• Analyze customer requirements, recommend suitable products, conduct product demonstrations, and provide on-site troubleshooting.

• Organize and monitor field trials and validation processes for new product applications.

• Document all technical activities (audits, trials, feedback) using CRM systems.

• Develop and deliver technical training sessions for customers and internal teams.

• Collaborate with Sales, R&D, and Operations teams on product development or application improvement initiatives.

H.B. Fuller is an Equal Employment Opportunity employer and proud to have created a collaborative culture where employees around the world are seen, heard, and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or marital status or status as a protected veteran, or any other legally protected classification.

H.B. Fuller does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms. To conduct business with H.B. Fuller, a written service agreement must be executed by Human Resources prior to submitting any information relating to a potential candidate. Without a signed service agreement, H.B. Fuller shall not be obligated for payment of any fee or compensation.