Market Manager
HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
JOB DESCRIPTION:
Job Summary:
The Market Manager (MM) is responsible for driving direct revenue generation within the assigned area, contributing to the overall performance of the Region. The MM will build, maintain, and optimize commercial relationships with existing Select hotels and support their transition into digital and Prime Supplier models.
Key Responsibilities:
Commercial & Portfolio Management
Implement the digital supplier model across all hotels within the assigned portfolio.
Maintain and grow the share of Select suppliers.
Convert as many Select suppliers as possible into Prime suppliers.
Improve the overall competitiveness of the portfolio through a fully digital approach.
Manage digital acquisition of new suppliers and digital recovery of existing Select suppliers.
Reduce “cost to serve” while continuously improving service levels.
Manage a portfolio of approximately 1,000+ accounts.
Support hotels in using our platform and operational tools, with the goal of becoming self-service.
Operational Excellence & Tools
Understand contracting tools and optimize their use to improve efficiency.
Update all supplier interactions using Salesforce (calls, tasks, opportunities).
Support hotel onboarding, including Global Chain Transfers, e-registration, and win-back initiatives.
Adapt to ongoing digitalization processes and proactively provide feedback for improvements.
Performance & Commercial Growth
Improve marketing campaign performance and conversion rates.
Conduct at least 50 calls per week with portfolio hotels to optimize campaigns and drive TTV and bookings.
Actively participate in team follow-ups (mainly Revenue and Campaign performance) to help the RMM understand portfolio progress and areas requiring improvement.
Qualifications:
Experience in travel industry and account management
Strong communication, negotiation, and interpersonal skills
Fast learner with a proactive, results‑driven approach
Able to prioritize effectively and work independently with strong ownership
Customer‑focused; comfortable with high‑volume phone interactions
Languages: Fluent in English
Technical Skills: MS Office, Mitra, Salesforce, Extranet.
At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.