Sales & Operations Manager
We are seeking a detail-oriented and commercially driven Senior Executive – Sales & E-commerce Operations to manage and optimise the day-to-day performance of Reflaunt-powered resale platforms.
This is a cross-functional role at the intersection of digital merchandising, partner management, operational execution, and AI-enabled workflows. You will play a key role in leveraging data and emerging technologies to drive efficiency, improve catalogue quality, and unlock growth opportunities.
The ideal candidate is analytical, tech-savvy, and solution-oriented, with the ability to work across stakeholders while continuously identifying smarter, more scalable ways of working.
Tasks
E-commerce Merchandising
- Own and optimise online merchandising across categories, brands, and resale programs
- Manage product onboarding, categorisation, tagging, and content accuracy
- Ensure accurate product lifecycle status (active, hotlist, markdown, rejected, etc.)
- Monitor stock availability, pricing, and sell-through performance
- Drive seasonal drops, launches, and trading initiatives
- Identify gaps, risks, and opportunities impacting sales and customer experience
- Leverage AI-enabled tools to enhance catalogue quality, content enrichment, and merchandising efficiency
Sales & Partner Operations
- Manage day-to-day coordination with assigned brand partners
- Drive partner onboarding and ensure ongoing operational alignment
- Track and resolve issues related to cancellations, returns, stock sync, and catalogue errors
- Share regular performance insights and actionable recommendations with partners
- Ensure adherence to Reflaunt processes and SLAs
- Use data and AI-driven insights to proactively identify partner growth opportunities
Operations & Fulfilment
- Oversee order flow and ensure smooth execution from listing to delivery
- Coordinate with operations, logistics, and warehouse teams
- Monitor inventory health and proactively flag discrepancies
- Drive resolution of fulfilment-related issues impacting customer experience
- Identify and implement process improvements, including automation and AI-led efficiencies
Performance & Reporting
- Own tracking of key KPIs: sales, conversion, sell-through, cancellations, and availability
- Deliver weekly and monthly performance reports with actionable insights
- Conduct ad-hoc analysis across categories, partners, and campaigns
- Maintain dashboards and ensure data accuracy
- Leverage AI tools and data models to identify trends, forecast performance, and recommend actions
Cross-Functional Collaboration
- Work closely with Operations, Tech, Commercial, and Marketing teams
- Act as a key link between merchandising, partner needs, and operational execution
- Support resolution of catalogue, pricing, and fulfilment issues
- Contribute to building scalable, tech-enabled processes as Reflaunt grows
Requirements
Experience
- 5-7 years of experience in e-commerce, sales operations, merchandising, or similar roles
- Experience with marketplaces or resale models is a plus
- Exposure to fashion, luxury, or sustainability-driven businesses preferred
Skills
- Strong attention to detail and organisational skills
- Commercial mindset with understanding of e-commerce performance metrics
- Proficiency in Excel / Google Sheets (pivots, basic formulas)
- Strong communication and stakeholder management skills
- Ability to manage multiple priorities in a fast-paced environment
- Comfortable working with AI tools and digital platforms to improve workflows and efficiency
- Curiosity and adaptability towards emerging technologies and automation
- Proactive, ownership-driven, and solution-oriented
Benefits
Why Join Reflaunt
- Rare hybrid role with real creative and strategic authority — you own the product and the brand
- Work directly with the CEO and influence company direction from day one
- VC-backed company entering its next phase of growth — significant career upside
- Build meaningful technology with measurable environmental impact in the circular fashion economy
- Backed by Fashion for Good, the CEO of Balenciaga, and Madaluxe
- 100% remote with a collaborative, international team