Remote Terminal Manager

The Massachusetts Port Authority is Going Above and Beyond™ for your career. We are a dynamic organization that connects people and businesses to the global community by air, land, and sea. Our employees are essential in moving planes, cargo, and cruise ships safely, efficiently, and sustainably. We are an economic engine, managing real estate assets where people live, work, and play. Together, the properties we own and operate generate $20 billion for the region’s economy.

Massport’s Boston Logan International Airport (BOS) serves as a vibrant gateway to New England and beyond, seamlessly connecting global travelers and ensuring the satisfaction of millions. Driven by a steadfast commitment to safety and security, environmental stewardship, convenience, and exceptional customer service, we take pride in fostering meaningful connections between people, cultures, and opportunities. Through innovative collaboration, embracing sustainability, and serving as an economic catalyst for our communities, we cultivate a thriving and welcoming hub that fuels the growth and prosperity of our region.

ABOUT YOU

As a Remote Terminal Manager, you bring a steady, service oriented leadership approach to managing complex, highly visible environments, balancing safety, operational excellence, and customer experience with sound judgment and composure. You are proactive and situationally aware, anticipating issues before they escalate and making confident decisions in both routine and high pressure circumstances. Through clear communication and strong relationship building, you collaborate effectively with diverse stakeholders to align priorities, maintain trust, and ensure seamless operations. Guided by accountability, inclusivity, and pride in public stewardship, you understand that maintaining safe, accessible, and well managed facilities directly shapes public confidence and the overall passenger journey.

What you will do

• Lead the day-to-day operations of remote terminals, ensuring safe, efficient, and seamless environments that minimize impacts to customers, tenants, and surrounding communities.
• Oversee daily terminal operations to deliver a high-quality customer experience from arrival at parking facilities through bus boarding and departure.
• Provide visible oversight of facilities, construction, and maintenance activities, proactively addressing risks while maintaining high standards of cleanliness, accessibility, and appearance.
• Serve as a trusted liaison among internal Massport teams, TSA, bus operators, airline staff, State Police, and external stakeholders to coordinate communication, planning, and operational improvements.
• Work independently to exercise sound judgment and lead responses to irregular operations and emergencies, resolving issues across stakeholders while prioritizing safety, continuity, and customer experience.

What you offer

• Five (5) years of experience required in an airport terminal environment, airline, related aviation setting, or similar operation.
• Minimum of three (3) years in a supervisory position or highly autonomous role.
• Associates degree preferred or equivalent operational experience required.
• Demonstrated ability to exercise independent judgment, coordinate across multiple groups, and operate effectively with minimal supervision.
• Proficiency in Microsoft Office with the ability to learn and navigate additional computer-based and web-based systems.

*Click here for detailed job description

WHAT WE OFFER

Collaboration with colleagues at all levels of leadership from all different disciplines, from Aviation to Maritime and beyond. Every day is different at Massport and the breadth of our impact on the Massachusetts region through our facilities provides many opportunities for our employees to grow, learn, and explore the many areas of our business. Our business is all about connecting. We support and take pride in the employees that make those connections possible each and every day.

• Work/life balance
• A supportive and inclusive culture
• Opportunities for growth
• Providing safe, healthy, and secure work environment
• Supporting the people and businesses of New England
• Achieving results and having positive impact
• Being good neighbors in the communities we serve
• Protecting the environment

*Click here for information on our comprehensive compensation and benefits package.