Customer Service Representative (French-speaking)

About Oze

Oze means business — and the growth of it. We build technology that helps small businesses in emerging markets access the data and tools they need to grow, become investment-ready, and compete globally. We're starting in Africa.

Our core values: Small Businesses, Collaboration, Ownership, Quality, Trust, Growth.

The role

You'll be the voice of Oze for small business owners across Ghana, Nigeria, Guinea, Benin, and the DRC — delivering a human, consultative support experience over phone, whatsapp, email, and chat. You'll support users of both our Business App (small business owners managing their operations) and Oze Originate (our lending management and credit scoring platform used by microfinance institutions and lenders).Your job is to solve problems creatively, build real relationships with our users, and help them get more out of Oze.

What you'll do

• Develop deep expertise in the Oze platform and guide customers through how-to questions, troubleshooting, and feature adoption
• Handle inbound support across phone, email, and chat — resolving issues promptly and professionally
• Document every interaction in our CRM so the team has a clear picture of each customer
• Run re-engagement campaigns to activate dormant users and keep free active users growing with us
• Escalate software issues to product and engineering through established processes, and close the loop with the customer
• Spot opportunities — with account owners and internal teams — for customers to get more value from the platform
• Stay composed and flexible as volumes shift and customer needs evolve

What we're looking for

• Fluent French and English, spoken and written — this is essential. You'll be supporting customers in francophone markets (Guinea, Benin, DRC) alongside anglophone ones (Ghana, Nigeria), often in the same day.
• At least 1 year of work experience, ideally in customer-facing or support roles
• Strong investigator's instinct — you know how to dig into data and talk to people to find the answer
• Clear, concise communicator who can explain technical things simply
• Empathetic, patient, and genuinely enjoys helping people
• Reliable, adaptable, and comfortable with a role that evolves

Bachelor's degree is a plus but not required. Experience with CRM tools, SaaS support, or small business environments is a bonus.

Why Oze

You'll be working directly with the entrepreneurs driving Africa's economic growth — and you'll see the impact of your work every day. If you're excited about technology, small businesses, and doing meaningful work across multiple African markets, we'd love to hear from you.