CRM Business Analyst

Energy Support Services (ESS) is a solar operations and maintenance company managing approximately 946 MW across 447 systems in nine states. We self-perform preventive and corrective maintenance, vegetation management, and special projects through regional teams across the Midwest, Mid-Atlantic, and Northeast. ESS is a subsidiary of New Energy Equity, part of the ALLETE family of companies.

The CRM Business Analyst owns day-to-day administration of the platforms that run ESS's field operations: Drive FSM (our Salesforce-based field service CRM), SolarGrade (work order management), and Raptor Maps (solar asset performance monitoring). The role is responsible for platform configuration, reporting, user training, platform-level data integrity, and supporting the evaluation and rollout of new operational technology.

This is an operations role, not a corporate IT role. Corporate IT functions — endpoints, identity, network, and information security — remain with ALLETE Corporate Technology Services.

Key Responsibilities

Platform Administration

• Own day-to-day administration of Drive FSM (Salesforce): user and license management, permission sets, profiles, page layouts, flows, validation rules, and ongoing configuration
• Administer SolarGrade: user access, template configuration, integration efforts, and platform support.
• Administer Raptor Maps: user access, site and asset configuration, and data hygiene.
• Support SharePoint administration: site structure, permissions, document libraries
• Maintain change logs, release notes, and configuration documentation across owned platforms

Reporting 

• Build and maintain operational reports and dashboards.
• Support recurring client, regional, ROC, and leadership reporting cadences
• Ensure reporting outputs are reproducible, documented, and transferable

Data Integrity & User Enablement 

• Lead data integrity initiatives within owned platforms: field standardization, deduplication, audit trails.
• Train users on new features, workflow changes, and platform best practices.
• Maintain user guides and how-to documentation for each platform.

Technology Improvement 

• Support Leadership in evaluating, piloting, and rollout of new operational technology
• Identify opportunities to reduce manual work through configuration, automation, and process improvement
• Coordinate with NEE IT where platforms intersect with corporate infrastructure, security, or identity management.

Required Qualifications

• 3+ years of Salesforce administration experience
• Salesforce Administrator certification (ADM-201 or current equivalent)
• Demonstrated experience building flows, validation rules, reports, and dashboards
• Experience administering at least one additional business platform (CMMS, field service, asset monitoring, SharePoint, or similar)
• Strong documentation discipline and change management habits
• Ability to work independently in a remote environment

Preferred Qualifications

• Lightning Web Components experience
• Hands-on experience with a field service or CMMS platform (Drive FSM, ServiceMax, IFS, or similar)
• Raptor Maps or similar solar asset performance monitoring platform experience
• Platform App Builder certification
• SharePoint Online administration experience, with a focus on building and maintaining SharePoint Pages and Lists
• Experience in utilities, renewable energy, O&M, construction, or field services

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of employment visas at this time. 

The expected annual compensation range for this position is $70,000 - $85,000, encompassing base pay and potential incentive target opportunity. This range is a good faith estimate based on the position's requirements. Specific compensation offered to the selected candidate may vary depending on factors such as relevant knowledge, skills, training, experience, and market conditions. Additionally, this position may qualify for a comprehensive benefits package, including Retirement Benefits, Medical, Dental & Vision, Health Savings Account, Flexible Spending Account, Life Insurance and Disability, Tuition Reimbursement, Voluntary Benefits, Paid Absences, and more.

About Us:

At New Energy Equity, a proud subsidiary of ALLETE, we’re leading the charge in transforming the energy landscape with innovative solar solutions . As a top player in the renewable energy sector, we’ve successfully developed over 600MW of solar projects and closed more than $1.2 billion in clean energy investments . Our projects deliver sustainable electricity to a wide range of clients, including commercial, industrial, municipal, and utility customers . But there’s more to us than just impressive numbers. We pride ourselves on a dynamic and engaging work environment where teamwork, continuous learning, and environmental stewardship are at the core of what we do . Our inclusive and collaborative culture encourages creativity and innovation, making our office a place where every idea is valued, and growth is a priority . At New Energy Equity, you’ll join a passionate team that not only drives the clean energy future but also enjoys celebrating our successes together . With over 250 projects across the U.S. , our supportive atmosphere ensures a balanced work-life dynamic ⚖️ and a fun, fulfilling career path . Join us and be part of a forward-thinking company where your contributions are celebrated, and your professional development is supported as we work towards a brighter, sustainable future .

The statements above outline the essential functions, nature, and level of work expected as of the document’s preparation date. They are not exhaustive lists of all duties and responsibilities. New Energy Equity reserves the right to modify this job description at any time, without notice.

New Energy Equity is an equal opportunity employer. All applicants will be considered for employment without discrimination based on race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by federal, state, or local law.

If you are an individual with disabilities who needs accommodation or you are having difficulty using our website to apply for employment, contact our HR department at [email protected]