Client Coordinator

Intake Coordinator (Full-Time)

Pikesville, MD | Monday–Friday Schedule | $48,000–$52,000/year

STEPS Behavioral Health is a dedicated ABA therapy provider supporting children with Autism Spectrum Disorder (ASD) and their families. Our team of Board Certified Behavior Analysts (BCBAs), Behavior Technicians, and administrative professionals work together to deliver compassionate, high-quality care - and we're growing!

We are currently hiring a Full-Time Intake Coordinator to join our administrative team and be the welcoming first point of contact for new client families.

What You'll Do:

As our Intake Coordinator, you'll play a key role in guiding new clients through the intake process. You'll ensure all necessary paperwork is completed, maintain up-to-date records, and communicate with families in a professional and supportive manner. This role works closely with our Insurance Liaison and clinical team.

Responsibilities include

• Managing new client enrollments and intake paperwork

• Communicating with families regarding services and scheduling

• Tracking and maintaining required documentation

• Ensuring compliance with company policies

• Updating internal systems with accurate client information

What We're Looking For:

Minimum Qualifications

• Associate's degree

• 2+ years of office or administrative experience

• Strong attention to detail and organizational skills

• Excellent communication (written and verbal)

• Self-motivated and team-oriented

• Comfortable working in a fast-paced, client-focused environment

Preferred Qualifications

• Bachelor's degree

• Experience working with families or children with disabilities

• Familiarity with Google Suite (Docs, Sheets, etc.)

• Previous experience in client success, onboarding, or intake roles

Why Work With STEPS?

• Salary: $48,000–$52,000/year

• Supportive, team-oriented culture

• Fun and collaborative office environment

• Opportunities for career growth and development

• Health, dental, and vision insurance available

• Paid training and ongoing support

Ready to make a difference in the lives of children and families? Apply now to join our growing team at STEPS Behavioral Health!