Certified Pharmacy Customer Service Associate – Patient Care, Retail Operations & Prescription Processing

Join arenaflex: Where Pharmacy Excellence Meets Compassionate Care

Are you passionate about helping others and looking for a rewarding career in healthcare? arenaflex is seeking a dedicated and customer-focused Certified Pharmacy Customer Service Associate to join our dynamic pharmacy team. As one of the nation's leading healthcare and retail pharmacy providers, arenaflex has been committed to improving the health and well-being of our communities for over a century. We believe that every interaction with a customer is an opportunity to make a positive impact, and we're looking for team members who share this vision.

At arenaflex, we understand that our pharmacy associates are the frontline of healthcare delivery. You will be the friendly face that patients trust when they walk through our doors, providing not only excellent customer service but also playing a vital role in their healthcare journey. This position offers the unique opportunity to combine your interpersonal skills with pharmaceutical knowledge, all while working in a supportive team environment that values growth, development, and work-life balance.

Whether you're just starting your career in pharmacy or looking to take the next step in your professional journey, arenaflex provides comprehensive training, certification support, and opportunities for advancement. If you thrive in fast-paced environments, enjoy building relationships with diverse customers, and take pride in delivering accurate and efficient service, we invite you to apply and become part of the arenaflex family.

Position Overview

As a Certified Pharmacy Customer Service Associate at arenaflex, you will be responsible for delivering an exceptional customer experience while supporting our pharmacy operations. This role involves registering sales, processing prescriptions, maintaining inventory, and providing knowledgeable assistance to customers seeking over-the-counter products and health-related information. You will work closely with our pharmacists and store management team to ensure seamless operations and adherence to all state and federal regulations governing pharmacy practice.

The ideal candidate will possess strong communication skills, attention to detail, and a genuine desire to help others. You should be comfortable working in a retail environment, handling cash transactions, and utilizing pharmacy computer systems. This is a part-time position offering flexible scheduling, including evenings and weekends, making it ideal for individuals seeking adaptable work hours.

Key Responsibilities

Customer Experience Excellence

• Greet and engage customers and patients in a warm, welcoming manner, offering assistance with products and services throughout the store
• Resolve customer issues promptly and professionally, answering questions to ensure complete satisfaction and a positive shopping experience
• Model and share exceptional customer service best practices with team members, demonstrating interpersonal habits such as genuine greetings, appropriate eye contact, and courteous behavior
• Embrace arenaflex service traits by proactively offering help, identifying customer needs, and providing assistance until every customer is satisfied
• Build lasting relationships with repeat customers by remembering their preferences and providing personalized recommendations

Pharmacy Operations & Prescription Processing

• Operate assigned cash register with accuracy, processing customer purchases, collecting payments, and distributing change as needed
• Process voids, returns, rain checks, refunds, and exchanges efficiently while maintaining proper documentation
• Utilize pharmacy systems to obtain patient and drug information, entering data correctly to ensure accurate prescription processing
• Assist pharmacists in filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medication correctness and checking for potential drug interactions
• Support pharmacists in scheduling and maintaining efficient pharmacy workflow
• Report prescription errors immediately to the pharmacist on duty and adhere to company policies and procedures regarding pharmacy errors and quality improvement programs
• Strictly adhere to all applicable regulations regarding Good Faith Dispensing during prescription activities
• Handle telephone calls that do not require personal pharmacist attention, including inquiries from physicians' offices
• Process manual claims for third-party prescription programs in a timely and efficient manner
• Perform various clerical duties as assigned by the Pharmacy Manager

Inventory Management & Merchandising

• Support pharmacy department inventory management activities, including ordering, unpacking, checking, and storing pharmaceutical shipments
• Maintain knowledge of company asset protection techniques and file claims for warehouse overages, shortages, order errors, or damaged goods involving prescription drugs
• Keep pharmacy counters and shelves clean, well-merchandised, and properly organized
• Perform regular inventory counts and maintain accurate records
• Check in and price merchandise as required or as directed by store management
• Ensure compliance with state and local laws regarding regulated products, including alcoholic beverages and tobacco products
• Construct and maintain attractive displays, including promotional, seasonal, and sale merchandise
• Complete resets and revisions as directed by management
• Assist with proper food separation and product placement according to company policies and procedures
• Implement first-in, first-out (FIFO) inventory rotation for consumable items and restock shelves as needed

Additional Store Operations

• Demonstrate working knowledge of store systems and equipment
• Provide excellent customer service in the photo area, including digital passport photo service, poster printing, and creative machine operations
• Suggest and promote photo products to customers
• Assume web pick-up responsibilities, monitoring orders in the picture care system, filling orders, and delivering them to customers upon arrival
• Assist with exterior and interior maintenance to ensure a clean, neat, and orderly store appearance
• Comply with all company policies and procedures while maintaining respectful relationships with coworkers
• Complete special assignments and other tasks as directed by management

Training & Personal Development

• Earn and maintain PTCB (Pharmacy Technician Certification Board) certification through the designated training program and/or state-required certification/registration
• Attend training sessions and complete required learning modules as requested by management or assigned by corporate
• Acquire continuing education credits to maintain certification and stay current with industry developments
• Maintain comprehensive knowledge and skills in healthcare and pharmacy, including the latest news and advancements in the field
• Participate in ongoing professional development opportunities to enhance your career trajectory

Qualifications & Requirements

Basic Qualifications (Required)

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico where Spanish proficiency may be acceptable)
• Requires willingness to work a flexible schedule, including evenings, weekends, and holiday hours
• Must be at least 18 years of age
• Ability to stand for extended periods and lift up to 40 pounds occasionally
• Basic math skills for handling cash transactions and counting medications
• Strong interpersonal and communication abilities

Preferred Qualifications

• Six months or more of experience in a retail customer service environment
• Prior work experience in a pharmacy or healthcare setting
• Strong mathematical skills for accurately filling prescriptions, including counting, measuring, and weighing medications
• Proficiency in computer systems and software applications
• Knowledge of store inventory control procedures and best practices
• Pharmacy Technician Certification Board (PTCB) certification or willingness to obtain certification
• Familiarity with pharmacy workflow and prescription processing procedures
• Experience handling cash register operations and point-of-sale transactions

Skills & Competencies for Success

To thrive as a Certified Pharmacy Customer Service Associate at arenaflex, you should possess the following skills and competencies:

• Customer Service Skills: Exceptional ability to engage with customers warmly, listen actively, and resolve concerns professionally while maintaining a positive attitude
• Attention to Detail: Meticulous approach to data entry, prescription processing, and cash handling to ensure accuracy and prevent errors
• Communication Skills: Clear verbal and written communication to interact effectively with customers, pharmacists, physicians, and team members
• Problem-Solving Abilities: Capability to identify issues quickly, evaluate options, and implement effective solutions
• Teamwork: Collaborative mindset with ability to work effectively alongside pharmacists, cashiers, and management
• Adaptability: Flexibility to handle changing priorities, multiple tasks, and varying customer needs throughout the day
• Technical Proficiency: Comfortable learning and utilizing pharmacy computer systems, registers, and store equipment
• Ethical Standards: Commitment to maintaining confidentiality, following regulations, and adhering to company policies
• Time Management: Ability to efficiently manage multiple responsibilities and prioritize tasks in a fast-paced environment

Why Join arenaflex?

At arenaflex, we believe that our greatest asset is our people. We are committed to creating a supportive, inclusive, and growth-oriented workplace where every team member can thrive. When you join arenaflex, you become part of something bigger than just a job – you become part of a legacy of healthcare excellence that spans over a century.

Comprehensive Benefits Package

We value our employees and offer a competitive benefits package that includes:

• Health, dental, and vision insurance coverage
• 401(k) retirement savings plan with company match
• Paid time off and holiday pay
• Employee discount program
• Flexible spending accounts for healthcare and dependent care
• Employee assistance program for mental health and wellness support
• Tuition reimbursement and scholarship opportunities
• Career development and advancement opportunities

Professional Growth & Development

arenaflex is invested in your success. We offer extensive training programs, certification support, and continuing education opportunities to help you grow both personally and professionally. Whether you're looking to advance your career in pharmacy, move into management, or specialize in a particular area of healthcare, arenaflex provides the resources and pathways to help you achieve your goals.

Inclusive Work Environment

We pride ourselves on fostering a diverse and inclusive workplace where all employees feel valued, respected, and empowered to bring their authentic selves to work. Our team members come from all walks of life, and we believe this diversity makes us stronger and better able to serve our diverse customer base.

Community Impact

As a member of the arenaflex team, you'll have the opportunity to make a real difference in your community. From providing essential healthcare services to supporting local organizations and initiatives, we are committed to being a positive force for good in the neighborhoods we serve.

Ready to Make a Difference?

If you're ready to embark on a rewarding career where your skills and passion for customer service can truly make a difference, we encourage you to apply for the Certified Pharmacy Customer Service Associate position at arenaflex today. Join our team of dedicated healthcare professionals and become part of an organization that values excellence, compassion, and integrity in everything we do.

We are currently accepting applications for this part-time position and will consider qualified applicants with arrest and conviction records in accordance with applicable federal, state, and local laws. arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace.

Take the first step toward an exciting and meaningful career in healthcare. Apply now and discover why arenaflex is the employer of choice for thousands of talented individuals across the nation. We look forward to welcoming you to our team!