Customer Service Representative – 2nd Shift

Job Description:

• Serve as a primary point of contact between customers and the company
• Process purchase orders, addressing customer inquiries, and providing timely, accurate information related to orders, billing, and account support via phone and email
• Handle & respond to incoming customer calls and email correspondence, providing prompt and professional support
• Accurately document all customer interactions for follow-up and internal reference
• Enter and manage data within the ERP system (Epicor) and Conexiom
• Process customer orders and maintain all required digital and physical documentation
• Monitor order status and proactively communicate updates to customers
• Maintain organized records of correspondence, quotations, and purchase orders
• Communicate customer feedback to appropriate internal teams
• Ensure compliance with the company’s Quality Management System and customer requirements
• Maintain a clean, safe, and organized work environment
• Perform additional duties as assigned

Requirements:

• High school diploma or GED (or equivalent experience)
• Minimum of 1 year of customer service experience in a fast-paced environment
• Experience with ERP/MRP systems (Epicor preferred)
• Proficiency in Microsoft Office (Teams, Word, Excel, Outlook)
• Ability to operate standard office equipment, including multi-line phone systems
• Strong organizational skills and attention to detail
• Basic math skills for calculations and data accuracy
• Ability to work independently and collaboratively within a team
• Strong communication skills with the ability to interact effectively with customers and all levels of staff

Benefits:

• Medical & prescription coverage, including a high-cost specialty drug program (potential for $0 cost)
• Surgery & imaging program (potential for $0 cost)
• Dental and vision insurance
• Company-paid life insurance
• Company-matched 401(k)
• Paid vacation and 10 paid holidays (including your birthday)
• On-demand pay (any day can be payday)
• $2000 perfect attendance bonus
• $500 employee referral bonus
• $500 wellness visit drawing
• Gym membership credit
• Short- and long-term disability
• Tuition reimbursement and internal training opportunities
• Plus much more!

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