Key Account Manager, Travel Retail - Miami, FL
About the job
- Account Management: Maintain and grow key accounts, monitor competitors, and ensure high customer satisfaction.
- Sales Performance: Meet revenue and profitability targets, manage sales funnel, and track performance metrics.
- Business Development: Identify new opportunities, acquire new accounts, and expand existing ones.
- Client Engagement: Regular follow-ups, resolve issues, and lead solutions to improve sales outcomes.
- Strategy Execution: Implement sales strategies and support long-term account planning with leadership.
- Analytics & Reporting: Prepare proposals, pricing, and performance reports to guide decision-making.
Collaboration & Operations
- Work cross-functionally with customer support, resource management, architecture, and visual merchandising teams.
- Ensure excellent retail execution, including POS installations and merchandising standards.
Knowledge & Growth
- Stay updated on market trends, competitors, and best practices.
- Continuously develop skills and effectively use CRM tools.
Entrepreneurial Mindset
- Act with ownership and initiative to drive growth.
- Identify opportunities, adapt to changing markets, and innovate locally while aligning with global strategy.
- Build strong partnerships, navigate ambiguity, and remain resilient in complex environments.
About you
- 3–5 years in Travel Retail
- Experience in Caribbean & Latin America markets
- Background in Luxury, Beauty, or Liquor industries preferred
- Regional network/contacts in the Caribbean is a plus
- Strong proficiency in Microsoft Office (Excel, PowerPoint, Word), especially advanced Excel analytics
- Bilingual: English & Spanish
- Solid understanding of sales & marketing strategies, ideally in luxury retail
- Strong communication and presentation skills
- Analytical mindset with data-driven decision-making ability
- Willing to travel up to 50% and work extended hours
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