NOC Specialist 3rd Shift - ISP

Looking for a rewarding career that offers more than just a paycheck? You'll have the chance to be an integral part of the NOC team, monitoring and responding to alarms and events within an advanced infrastructure monitoring platform... • You'll receive company-provided equipment, enabling you to perform your duties efficiently and effectively from day one. • Enjoy a flexible hybrid schedule, allowing you to balance your work and personal life effectively. • Benefit from a comprehensive package including health, vision, and dental insurance, paid vacation, and holidays, ensuring your well-being and peace of mind. If you're interested in this opportunity, apply here! Responsibilities • Troubleshoot and monitor activity throughout the network • Isolate and diagnose faults and escalate to higher levels of support for resolution as appropriate • Interact with departments to address issues identified within the network • Adhere to company and department policy and practice in an effort to assure prompt resolution to identified problems • Additional duties as assigned Experience & Skills • High school diploma or GED required • Associate's degree in Networking or IT preferred • A minimum of 6 months of Tier 2, BTSC, or equivalent Cable TV/Broadband/Telecommunications experience is required • Applied knowledge of data networks, and/or telecommunication infrastructure, and/or maintaining a cable plant • Working knowledge of Cisco Technologies • Working knowledge of DWDM and SONET • Able to work flexible hours, including evenings and weekends; experience in a 7x24x365 support environment a plus • Excellent troubleshooting skills • Good decision-making skills • Ability to work under stress • Ability to follow detailed procedures • Ability to work within a team environment • Excellent written and verbal communication and interpersonal skills Salary Details • $18-20PH • Company provided equipment • Hybrid schedule • Health, vision, and dental insurance • Paid vacation, holidays and flex paid time off • 401K with a generous company match • Pay increases through self-guided training • Shift differential pay increase for evening shifts • Employee discounts, where available in areas where their services are not available, and reimbursement of internet/cable services are provided • Education enrichment up to $5,000 per year for qualified employees • Employee Wellness Program Apply Job!