Product Support Representative (Water Quality)
Watts Water Technologies is dedicated to providing safe, clean water for the world. The Product Support Representative will offer technical support and troubleshooting for water conditioning and filtration products, ensuring customer satisfaction and prompt resolution of issues.
Responsibilities
- Provide troubleshooting support for conditioning and filtration products across multiple sales channels
- Ensure accurate and prompt resolution of issues by phone and email, escalating concerns internally
- Assist customers with the installation and setup of residential and commercial equipment
- Enter customer orders, process warranty replacements, and provide post-sales order management support
- Use CRM and other software tools to document and manage customer needs and concerns
- Be a subject matter expert, offering product recommendations and support to both internal and external customers
- Collaborate with customer service and technical support teams within Watts
- Participate in continuous improvement initiatives to enhance products and processes
- Maintain knowledge of factory processes, tools, materials, and equipment
- Model Watts' commitment to quality and customer focus while fulfilling your role as a functional team member
- Demonstrate respect for coworkers and uphold Watts' business philosophy
Skills
- An associate degree or higher is preferred
- Experience with residential and commercial water filtration and conditioning systems is preferred
- Master Water Specialist certification is highly desirable
- Technical and mechanical experience in resolving product performance issues
- Commitment to Watts' values of integrity, accountability, continuous improvement and innovation, and transparency
- Punctuality and dependability
- Ability to be flexible and adapt to changing work priorities and stressful conditions
- Adherence to all personnel policies, procedures, and standards of process as implemented by Watts
- Maintain productive and collaborative relationships with other Watts employees
- Adherence to Watts' seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action
- Ability to remain seated at a desk or workstation for extended periods
- Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods
- Ability to physically move around the office, organize, or transport files, packages, or other office-related materials
- Ability to read documents, use a computer, and perform data entry tasks
- Ability to communicate clearly with management and coworkers, particularly in meetings or phone calls
- Ability to operate standard office equipment, including computers, printers, phones, and copiers
- Ability to occasionally lift and carry light objects, such as office supplies, documents, or small equipment
Benefits
- Comprehensive medical and dental coverage, retirement benefits
- Family building benefits, including paid maternity/paternity leave
- 10 paid holidays and Paid Time Off
- Continued professional development opportunities and educational reimbursement
- Additional perks such as fitness reimbursements and employee discount programs
Company Overview