[Remote] Customer Care Representative

Note: The job is a remote job and is open to candidates in USA. iPourIt is a pioneering technology company that revolutionized beverage service with its self-pour systems. The Customer Care Representative serves as the first point of contact for clients, providing technical support and ensuring exceptional customer experiences.

Responsibilities

• Provide Tier 1–2 technical support via phone, email, and ticketing systems
• Troubleshoot Windows, hardware, software, and basic networking issues
• Assist with maintaining our beverage database, including product images, descriptions, and updates
• Document customer issues and resolutions within our ticketing platform
• Escalate complex issues to internal teams when necessary
• Support system updates and help ensure client systems remain operational
• Participate in an emergency on-call rotation (approximately one week every five weeks)

Skills

• 1–3 years of experience in IT support, help desk, technical support, or a related customer-facing technical role
• Strong troubleshooting and problem-solving skills
• Experience working with Windows 10 and Windows 11
• Basic networking knowledge, including IP addressing, subnet masks, and command-line tools
• Excellent verbal and written communication skills
• Strong customer service mindset with a focus on delivering exceptional customer experiences
• Strong organizational skills and attention to detail
• Ability to learn new technologies quickly and adapt in a fast-paced environment
• Must be at least 21 years of age
• SQL Server knowledge or experience writing basic queries
• Experience using Zendesk, RingCentral, or similar support platforms
• Previous experience in hospitality, restaurant technology, POS systems, or beverage-related industries

Benefits

• Full-time position with overtime opportunities
• Fully remote schedule working four 10-hour shifts (Wednesday–Saturday)
• Healthcare benefits
• Career growth opportunities within a growing technology company
• Collaborative, supportive, and team-oriented culture

Company Overview