Senior Manager, Procurement, Accounts Payable
Job Description:
- Rebuild and lead a more effective procurement and accounts payable operation
- Own the future-state procurement operating model, strengthen position in contract negotiations
- Help create a process that gives the business speed and flexibility while still protecting Included Health through the right controls, routing, and governance
- Separate strategic sourcing and contract strategy from day-to-day purchasing administration
- Provide oversight and support for the accounts payable function
- Partner closely with Finance, Accounting/AP, Legal, IT/Security, and business owners
- Oversee the teammate supporting procurement operations
- Help the AP team solve issues, improve coordination across the organization, and remove friction in the invoice-to-pay process
- Drive improvements to the invoice-to-pay process, including automation opportunities within Workday
- Partner with AP and Accounting leadership to improve invoice routing, issue resolution, vendor communication, and cross-functional follow-through
- Create clear ownership, SLAs, dashboards, and KPI reporting for cycle time, SLA adherence, early engagement, PO hygiene, and invoice processing
- Lead change management and training for business owners regarding procurement policy and accountability
- Identify savings, consolidation, and process improvement opportunities
Requirements:
- 10+ years of procurement, strategic sourcing, vendor management, accounts payable operations, or related experience, including meaningful people leadership responsibility
- Strong negotiation skills with a track record of improving commercial outcomes and leading complex vendor discussions
- Demonstrated ability to lead a function or major operating area, make sound decisions in ambiguous situations, and translate strategy into operational execution
- Proven experience building, redesigning, or scaling procurement, AP, or shared operational workflows in a fast-moving cross-functional environment
- Highly organized and strategic, with the ability to manage competing priorities, solve complex operational problems, and bring structure and follow-through to ambiguous or broken processes
- Experience leading a small team and influencing cross-functional partners without direct authority, while holding clear accountability for outcomes
- Strong stakeholder management skills across Finance, Accounting, Legal, Security/IT, and business leadership
- Experience with procurement and operational tooling such as Workday, Jira, contract lifecycle management (CLM) systems, ERP/P2P platforms, or strategic sourcing tools
- Experience improving invoice-to-pay workflows, including process automation in Workday or similar systems, is strongly preferred
- Track record of establishing metrics and using data to improve cycle time, savings, service levels, and operational performance
- Experience operating with a high degree of autonomy, judgment, and cross-functional interaction in a role that balances strategic decision-making with day-to-day operational management
- Experience in healthcare, a high-growth environment, or another complex regulated business is preferred
Benefits:
- Included Health is an Equal Opportunity Employer
- Consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law
- Includes care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care
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