[Remote] Customer Success Agent (080326)

Note: The job is a remote job and is open to candidates in USA. SelectQuote Insurance Services is dedicated to helping customers protect their loved ones through various insurance products. They are seeking a Customer Success Agent who will engage in sales and client relations to maximize health outcomes for clients by providing tailored wellness recommendations and upselling pharmacy options.

Responsibilities

• This is a SALES production role with heavy commission and set metrics to attain
• Sales agents in this role have an engaging hybrid role that combines sales and client relations
• The goal of this position is to maximize health outcomes for clients by offering tailored wellness recommendations
• Agents in this role also upsell SelectQuote’s proprietary pharmacy options
• This agent will coordinate closely with the client, carrier, and providers
• They acquaint clients with our platform of education, coordination, and facilitation of future services, to ensure they are utilizing the best healthcare available to them

Skills

• Sales experience is strongly preferred - this could include phone sales, wireless sales, or other commission-incentivized positions
• Commission driven - Agents who do well here are driven by our uncapped commission structure and do not just settle for the hourly rate
• Ability to adjust to business needs & changes - You need to be able to commit to high-volume hours during peak season. Our agents make nearly ⅓ of their income during a 7-week period, and we need all hands on deck during this time. Schedules are dependent upon business needs
• High school diploma or the equivalent is required
• Hardwired high-speed internet connection with a minimum download speed of 20mbps and upload speed of 20mbps
• Technology skills - We use a proprietary CRM system that requires multiple screens and an ability to manipulate multiple systems and find critical information while maintaining a conversation with the client; efficiency with Google Suite, soft phones, and multiple screens is crucial for success

Benefits

• W-2 base pay plus commissions
• Uncapped commission potential
• Other performance-based incentives could include SPIFFS
• Top agents can also be eligible to win an annual company wide trip!
• No requirement to purchase leads or prospect
• Growth opportunities – We offer leadership development training and we promote from within for those employees seeking career advancement between all three divisions
• Full benefits – Including health, life, dental, vision, 401(k) + company match, paid time off, etc.

Company Overview