Product Compliance Analyst

Zoro.com is a leading eCommerce platform offering nearly 12 million tools, parts and supplies for our business customers. The Product Compliance Analyst contributes to Zoro’s success by managing product compliance processes, conducting research on compliance regulations, and collaborating with teams to ensure product suitability for the US market.

Responsibilities

• Manage and maintain existing product compliance data processes and tools; collaborate with Zoro technology group and other teams as necessary in identifying and implementing improvements
• Review products being offered to customers to determine suitability for sale in US market. Identify compliance risks and collaborate with other teams on appropriate resolution
• Support Zoro’s private label program by participating in SKU development and on-going support for all compliance related requirements and processes
• Partner with other teams on building a risk-appropriate private label program that will fuel company growth
• Research, interpret, and develop action plans to address product compliance restrictions, individual customer product compliance requests, and other initiatives that impact Zoro’s ability to sell products
• Collaborate effectively with team members of all levels across the company, as well as our parent company, to ensure that listed products comply with various regulations and standards
• Assist in answering internal and external customer questions on product compliance related topics
• Assist in the classification and compliance of hazardous materials; provide guidance to Customer Service, Logistics, and other teams in handling returns and fulfilment
• Facilitate product stop-sales/recalls and manage associated protocols for returns. Maintains deadlines on deliverables and communicates on an ongoing basis with business partners

Skills

• Bachelor's Degree, preferably with math & science discipline
• Knowledge in or experience in working with product compliance related matters
• Experience in eCommerce, industrial distribution, or MRO industry is a plus
• Flexible and can tolerate ambiguity and still operate effectively
• Ability to Create and foster team motivation, collaboration, and positive attitude, and build rapport up- / down- / across- an organization
• Experience in working with private label products

Benefits

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. We also support growing your family through access to adoption assistance program
• 6 free sessions each year with a licensed therapist and Wellhub portal membership to support your mental and emotional wellbeing
• At least 18 paid time off days annually for full-time employees and 6 company holidays per year
• 6% company contribution to a 401K Retirement Savings Plan each pay period, no employee contribution required
• Tuition reimbursement, student loan refinancing and access to financial counseling, education, and tools
• Charitable Gift Program - match gift to an eligible educational, cultural, community health, and human service organizations
• Employee discounts and admission to various civic and cultural institutions around Chicago
• Zoro office perks including coffee bar, beer on tap, unlimited snacks, access to the onsite gym, and incredible city skyline views
• Hybrid work model gives you space to focus and the flexibility to live your life — asking team members to be onsite at least two days a week

Company Overview