[Remote] Client Advocate

Note: The job is a remote job and is open to candidates in USA. NFP, an Aon company, is a recognized leader in Business Insurance. They are seeking a Client Advocate to work with the Benefits Administration and Claims Advocacy teams, providing claims advocacy and excellent customer service to multiple clients.

Responsibilities

• Act as a liaison between insurance providers and clients regarding employee status and eligibility for coverage
• Resolve standard claim issues and provide assistance with complex or non-standard claim appeals
• Verify completion and validity of claim forms
• Review company records to determine coverage
• Calculate amounts of claims and submit for payment
• Ensure all client data is entered into CRM System (SalesForce) in a timely manner

Skills

• Knowledge of Medical, Dental, Vision Plans, and Flexible Spending Accounts required
• Strong Microsoft Excel and PowerPoint skills
• Strong oral and written communication skills
• Ability to thrive in a fast-paced and demanding environment
• Vigorous attention to detail, highly organized, with the ability to balance multiple tasks simultaneously
• Four-year college or university degree or equivalent experience
• 1-3 years of benefit administration or claims processing required
• Experience with Insurance Carrier self-service portals and call centers is a plus
• Life, Accident, and Health License a plus or willing to obtain

Benefits

• PTO & paid holidays
• 401(k) with match
• Exclusive discount programs
• Health & wellness programs
• Performance-based incentives

Company Overview

Company H1B Sponsorship