Junior User Support Engineer
TRADER Corporation is a Canadian leader in digital automotive solutions, seeking a motivated Junior User Support Engineer to join their IT team on a 6-month contract. In this role, you will provide technical support to internal employees, assist with IT incidents and service requests, and collaborate with IT team members to enhance the user experience.
Responsibilities
- Provide friendly and responsive technical support to end users, both onsite and remotely
- Assist with handling IT incidents, service requests, and user inquiries
- Help set up, configure, and support Windows and macOS laptops, mobile devices, and applications
- Learn to manage and prioritize support tickets within defined service levels
- Document issues, solutions, and updates in the service management system
- Collaborate with IT team members to resolve technical issues and escalations
- Contribute to creating and updating support documentation and guides
- Support onboarding and offboarding activities (device setup, account access, etc.)
- Follow IT security policies and best practices
- Provide basic guidance to users and help improve their experience with IT tools
Skills
- Currently pursuing (or recently completed) a diploma/degree in Computer Science, Information Technology, or a related field
- Basic familiarity with Windows and/or macOS environments
- Foundational understanding of computer hardware and mobile devices
- Exposure to Microsoft 365 tools (Outlook, Teams, SharePoint, OneDrive)
- Strong communication and customer service mindset
- Eagerness to learn, take initiative, and ask questions
- Good organizational and problem-solving skills
- Familiarity with collaboration tools like Zoom is an asset
- Interest in learning about Active Directory, Okta, and IT systems
- Interest in AI & Emerging Technologies - Curiosity about AI tools and how they can improve productivity; Interest in learning how AI can support IT operations and user support; Openness to experimenting with new tools and automation ideas
Company Overview