Customer Service Advocate (Hybrid - Remote/In-Office)

Employer Industry: Health & Wellness Software Solutions Why Consider This Job Opportunity... ? Competitive salary with bonus opportunities ? Excellent benefits package, including health, dental, and vision insurance options ? Opportunities for career advancement and growth within the organization ? Hybrid work environment with the flexibility of remote work ? Supportive and collaborative team atmosphere ? Chance to make a positive impact on client satisfaction and engagement What To Expect (Job Responsibilities) ? Act as a liaison, providing product/services information, and resolving customer issues ? Build and maintain relationships with clients, answering product questions via email, phone, and live chat ? Provide best-practice consulting and product training to help customers utilize software effectively ? Investigate and diagnose system issues, developing and implementing solutions ? Adhere to updated policies and standard operating procedures to ensure customer satisfaction What Is Required (Qualifications) ? Strong interpersonal and communication skills ? Strong computer skills and ability to multitask ? Comfortable working in a fast-paced call center environment ? High school diploma or equivalent ? Availability to work shifts ranging from 7am CST to 7pm CST (M-F) How To Stand Out (Preferred Qualifications) ? Bachelor?s degree ? 1 years of relevant experience ? Customer Service Experience ? Technical, help-desk, or support experience ? Experience using CRM software, such as Salesforce At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS Apply Job!