[Remote] Senior Customer Success Manager - Market Access
Note: The job is a remote job and is open to candidates in USA. Clarivate is hiring a Senior Customer Success Manager - Market Access to join their Life Sciences and Healthcare team. This role involves leading customer relationships and program advancement to ensure retention and growth for Market Access customers, while also mentoring team members and implementing process improvements.
Responsibilities
- Build and deepen relationships with customer stakeholders, serving as a trusted advisor to drive long-term success
- Maximize customer retention through proactive engagement, strategic planning, and ongoing value delivery
- Analyze customer needs and product usage to create and execute strategic success plans that drive adoption and value realization
- Partner cross-functionally with Product, Sales, and Operations to improve customer experience and influence organizational improvements
- Identify and support growth opportunities within existing accounts that align customer needs with Clarivate solutions
- Champion customer success best practices, mentor team members, and contribute to process improvements that enhance program effectiveness
Skills
- Bachelor's degree or equivalent relevant work experience
- 7+ years of experience in a customer-facing role
- 3+ years of experience working on or with Market Access or Commercial teams within the Healthcare or Life Sciences industry
- Experience in a Business Development or account growth-oriented role
- Strong understanding of Market Access, including its role in healthcare and the critical strategies and workflows used by pharmaceutical Market Access teams
- Working knowledge of the US healthcare and payer landscape, including drug coverage, restrictions, and pharmaceutical or medical claims data
Benefits
- Medical
- Dental
- Prescription drug
- Life insurance
- 401k with match
- Long term disability coverage
- Vacation
- Sick time
- Volunteer time
- Discount programs
Company Overview