[Remote] Clinical Operations Director
Note: The job is a remote job and is open to candidates in USA. Dreem Health, powered by Sunrise, is a leading digital sleep clinic focused on making sleep care accessible and efficient. They are seeking a Clinical Operations Director to lead and optimize their clinical operations, ensuring high-quality patient care while supporting significant growth in the organization.
Responsibilities
- Lead the operational infrastructure that enables the care team to deliver exceptional care at scale
- Oversee day-to-day clinical operations supporting Nurse Practitioners, Physicians, and Sleep Technologists across all markets
- Ensure clinical protocols and standards established by Medical Directors are operationalized through scalable workflows, processes, and systems
- Develop and maintain provider capacity planning models to align clinical supply with projected patient demand
- Optimize provider staffing models, productivity, utilization, and workforce deployment strategies
- Partner with Finance and executive leadership on clinical workforce planning, budgeting, and cost-per-patient analysis
- Lead the teams and processes that connect patients, providers, diagnostics, and treatment
- Oversee care coordination operations and service delivery across the patient journey
- Establish and manage operational standards, and performance metrics
- Identify workflow inefficiencies, operational bottlenecks, and opportunities for automation and scale
- Develop repeatable processes and operating procedures that maintain quality and efficiency as patient volume grows
- Ensure seamless collaboration across clinical, operational, and support functions
- Own the conversion funnel from referral to treatment — and every drop-off point in between
- Define and track experience metrics (NPS, contact resolution rate, time-to-resolution) and drive continuous improvement
- Lead cross-functional analysis to investigate conversion gaps — working across CC, patient success, logistics, and clinical teams
- Build robust feedback loops between patient-facing teams and care team/product/tech teams so insights translate into actions
- Oversee operational performance related to home sleep testing and PAP therapy fulfillment
- Lead end-to-end logistics operations supporting diagnostic and treatment equipment
- Monitor and improve delivery, return, utilization, and cost-efficiency metrics
- Partner with vendors and supply chain partners to ensure operational reliability and scalability
- Ensure logistics performance supports clinical timelines and patient experience expectations
- Develop scalable processes to support growth while maintaining operational quality and cost discipline
- Serve as the bridge between clinical operations and company growth objectives
- Translate revenue goals and growth targets into operational requirements, staffing plans, and capacity forecasts
- Develop operational models supporting new markets and service offerings
- Build and maintain reporting frameworks that provide visibility into performance across all operational functions
- The Clinical Operations Director will directly lead a growing team across multiple functions
- This is a player-coach leadership role requiring both strategic vision and operational engagement
- You will: Build, mentor, and develop high-performing leaders and teams
- Establish clear goals, performance expectations, and accountability frameworks
- Foster a culture grounded in collaboration, transparency, continuous improvement, and operational excellence
- Drive organizational alignment through effective communication and cross-functional partnership
- Develop organizational structures capable of supporting significant future growth
Skills
- 10+ years of progressive clinical operations experience within healthcare organizations
- 3–5+ years of senior leadership experience managing multi-functional operational teams
- Experience leading clinical operations across multiple states
- Proven success managing operational teams of 50+ employees within healthcare environments
- Demonstrated experience managing operational budgets and allocating resources effectively to support business objectives
- Strong analytical capabilities with experience leveraging data to drive decision-making and operational improvements
- Experience partnering cross-functionally with clinical, technology, finance, and executive leadership teams
- Ability to thrive in fast-paced, evolving environments and to make thoughtful decisions amid ambiguity
- Experience in working within an international context - you easily navigate the unwritten rules of American and European work cultures
- Experience in telehealth, digital health, ambulatory care, virtual care, or healthcare services organizations
- Experience supporting rapid-growth or scaling healthcare businesses
- Advanced degree in Healthcare Administration, Business Administration, Public Health, Nursing, or a related field
Benefits
- Meaningful work that directly improves peoples’ lives
- Be part of an international team across the US, France, Belgium
- Annual team offsite
- Comprehensive health benefits (medical, dental, vision)
- FREE One Medical membership
- 401(k) with company match
- 20 days PTO + 10 paid holidays + 80 hours paid sick leave
- Monthly phone and internet stipend
Company Overview
Company H1B Sponsorship