[Remote] MDM Technical Analyst

Note: The job is a remote job and is open to candidates in USA. RGP is a company focused on creating a future where businesses can operate without constraints, offering a suite of solutions for organizations at every growth stage. They are seeking an MDM Technical Analyst to implement and optimize Master Data Management solutions, ensuring high-quality master data and collaborating with various stakeholders to meet business needs.

Responsibilities

• Contribute to the design, configuration, development, and implementation of MDM solutions within the product suite, including data modeling, match/merge rules, survivorship rules, and workflow configuration
• Perform hands-on technical tasks such as building and optimizing complex data quality rules, profiling, cleansing, standardization, enrichment, and deduplication processes
• Provide technical support for the MDM application(s), including troubleshooting errors, investigating root cause analysis (RCA), resolving production issues, and performing performance tuning
• Collaborate with business stakeholders, data stewards, data owners, architects, developers, and cross-functional teams to gather requirements, translate business needs into technical specifications, and ensure alignment with enterprise data governance and quality standards
• Monitor, audit, and maintain master data quality and integrity across domains (e.g., customer, product, supplier, vendor, or reference data), remediating issues and enforcing data governance policies
• Conduct data analysis, profiling, and reporting to identify data quality issues, anomalies, or improvement opportunities, and recommend enhancements to MDM processes or configurations
• Support integration of the MDM suite with upstream/downstream systems (e.g., CRMs, ERPs, data warehouses, or other applications), including API/web service configuration, batch/real-time integration troubleshooting, and data flow validation
• Participate in testing activities (unit, system, integration, UAT), create test scenarios/cases, validate outcomes, and ensure releases/upgrades maintain stability and quality
• Train technical staff, end-users, and data stewards on MDM product concepts, usage, best practices, and configuration techniques
• Contribute to ongoing enhancements, upgrades, patches, and migrations for the MDM product suite, evaluating new features/technologies and recommending improvements
• Document technical designs, configurations, processes, runbooks, and knowledge articles to support maintainability and knowledge transfer
• Ensure compliance with data security, privacy, and regulatory requirements within the MDM environment

Skills

• Bachelor's degree (preferred degree in Computer Science, Information Systems, Data Management, or a related field)
• 4+ years of hands-on experience in business system and technical analysis, with at least 2+ years in a technical analyst or equivalent role
• Experience with data quality tools, profiling, cleansing, match/merge logic, and survivorship rules
• Knowledge of integration patterns (ETL, APIs, web services, real-time/event-driven)
• Familiarity with data governance principles, stewardship workflows, and master data domains
• Excellent analytical and problem-solving abilities
• Strong communication and stakeholder management
• Ability to work independently and in agile/cross-functional teams
• Experience as a product owner embedded in agile teams
• Experience with cloud-based MDM deployments or hybrid environments
• Experience in SQL/PL-SQL, data querying, and scripting
• Exposure to related technologies: ERP/CRM systems (e.g., SAP, Salesforce), big data tools, or data lakes

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Disability Insurance
• 401(k) Savings Plan
• Employee Stock Purchase Plan
• Professional Development Program
• Paid Time Off
• Paid Holidays
• Paid Sick Time (in geographies where legally required)

Company Overview