[Remote] Sr Customer Success Manager
Note: The job is a remote job and is open to candidates in USA. ACI Worldwide powers the payments ecosystem globally, and they are seeking a Senior Customer Success Manager to join their team. The role involves guiding clients through onboarding, adoption, and ongoing value realization while managing a portfolio of strategic accounts to ensure customer success and revenue growth.
Responsibilities
- Responsible for growing revenue for a book of business that includes multiple strategic accounts and/or has direct influence on ACI's P&L and market reputation
- Demonstrates consistent growth/predictability in assigned book of business
- Drive success for ACI customers with fast, simple, and secure payments, from around the world
- Consult customers on their journey to optimize their payments program through adoption/renewal/expansion of ACI solutions
- Communicate/negotiate commercial and high-level technical interactions to deliver positive outcomes
- Understand customers' business challenges and industry trends to consult on how ACI can support their objectives and influence their roadmap
- Serve as a trusted advisor to customers establishing, maturing, and executing their payment strategies
- Function as a customer's single point of contact with ACI, while coordinating/collaborating within ACI teams to deliver on customer commitments and experience
Skills
- BS/BA degree and 8+ years of related experience
- Experience in payments required; experience in merchant vertical preferred
- Successfully integrated with and is proficient presenting at C-Suite/ Board level
- Ability to present and facilitate discussions with payments decision makers and working teams
- Ability to negotiate complex, high value contracts, including renewals
- Experience resolving complex scenarios, requiring alignment of internal and external stakeholders to enable customers to succeed and grow their assigned book of business
- Self-directed planning & interactions with some direction on complex issues
- Applicants must be currently authorized to work in the US on a full-time basis. This position does not offer sponsorship for employment visa status or work permit now or in the future
- Experience in merchant vertical preferred
Company Overview