[Remote] Business Operations Manager

Note: The job is a remote job and is open to candidates in USA. Ladder is a company focused on simplifying the life insurance process through innovative technology. They are seeking a Business Operations Manager to lead strategy and planning, enhance performance management, and support cross-functional initiatives within the organization.

Responsibilities

• Drive performance management and reporting to leadership across Ladder: you will be a hub for business data and communication, and act as the primary point of contact for product and performance data. When we over- or underperform, you’ll know why
• Develop new analytics and data processes: understand Ladder’s data processes and dashboards, work internally with engineering, data science, and other stakeholders to optimize
• Lead or program manage multiple strategic initiatives at any given point. Some examples include: drafting business cases for a new product idea, evaluating the impact of a change in our user funnel,, or strategizing to drive further monetization
• Prioritize and size initiatives: evaluate impact, resource requirements, and implementation timelines of initiatives
• Collaborate and coordinate cross-functionally: you will need to navigate across Ladder’s functions, and gather and analyze data from multiple sources to inform decision-making at all levels
• Build efficient processes and implement new systems: you will spot the highest priority business initiatives and improvement areas, and devise new processes or implement new systems to bring those to life

Skills

• Start-up mentality. Desire to roll-up your sleeves, and problem-solve
• BA / BS degree or equivalent practical experience
• 5+ years of experience in a business strategy (BizOps, management consulting, etc.), data science, or product management role
• Experience working with large datasets and using practical statistical analyses, including with SQL
• Demonstrated ability to lead complex projects end to end
• Outstanding executive-level verbal and written communication skills
• Passion for solving complex problems, and building scalable processes
• Uncanny ability to embrace ambiguity and see around the corners
• Impeccable attention to detail, follow-through, and resourcefulness
• Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision
• Comfort working in a high growth, constantly changing environment

Benefits

• Excellent medical, dental, and vision coverage | We offer competitive healthcare and dental plans for you and your family.
• Flexible paid time off | Take the time that you need to rest and recharge, including our week-long winter holiday closure.
• Stock options | We offer competitive stock option packages to participate in the success of building Ladder.
• A rewarding 401k match program | We'll match up to 4% of your contributions as you save for your retirement goals.
• Commuter benefits | When you work from the office, you will receive pre-tax benefits for your commute and free parking.
• A stocked, beautiful new office | Located in downtown Palo Alto, our office was specifically designed to accommodate all working styles. We've invested in technology to support our hybrid team, plus we provide office snacks and catered lunches so that team members can work well and have fun together.
• Paid parental leave |We think it's crucial that new parents have time to adjust to their new lives without worrying about work, so we provide all parents inclusive of birthing, adoption, or fostering ten weeks of paid baby bonding.
• Work-from-home flexibility and support | We recognize that everyone's homelife is different and support remote and hybrid work. Upon joining, we provide a one-time $500 remote office stipend for all team members and then a monthly $150 stipend to cover WFH costs such as the internet.
• Fun company-wide events | Whether we work locally or remotely, we genuinely enjoy spending time together. That’s why we plan fun virtual and in-person events to let loose and laugh.

Company Overview