[Remote] Customer Success Manager,Meeting Insights

Note: The job is a remote job and is open to candidates in USA. AudioCodes Ltd. is a global leader in enterprise voice solutions and voice AI innovation. The Customer Success Manager will manage a portfolio of strategic Meeting Insights customers, focusing on adoption, retention, and value-led expansion while collaborating with Sales, Product, Support, and R&D to drive customer outcomes.

Responsibilities

• Own a portfolio of strategic NA accounts, with responsibility for adoption, customer health, retention, and expansion
• Drive product adoption by helping customers embed Meeting Insights into daily workflows and business processes
• Guide customers through trials, onboarding, and value validation, helping convert successful trials into commercial commitments within agreed timelines
• Identify new use cases and expansion opportunities across departments, teams, users, and business units
• Build and execute account plans focused on customer outcomes, risks, adoption gaps, and growth opportunities
• Lead QBRs and executive customer conversations focused on adoption, ROI, business impact, risks, and growth
• Partner closely with Sales on renewals, expansion strategy, and account development
• Build trusted relationships with champions, senior stakeholders, decision-makers, and technical teams
• Proactively identify low-adoption signals, churn risks, and customer health issues, and lead mitigation plans
• Maintain accurate CRM updates, account plans, risks, opportunities, and customer activity records
• Act as the voice of the customer internally across Product, R&D, Marketing, Sales, and Support
• Contribute to building scalable CS processes, playbooks, and best practices for Meeting Insights

Skills

• 5+ years of experience in Customer Success, Account Management, or customer-facing roles within B2B SaaS or enterprise technology
• Proven experience managing enterprise or complex B2B customers
• Strong understanding of adoption, retention, renewals, and value-led expansion
• Commercially aware, with the ability to identify growth opportunities and partner effectively with Sales
• Ability to engage and influence senior stakeholders, champions, decision-makers, and technical teams
• Strong relationship-building skills
• Data-driven and structured, with strong follow-up and account management discipline
• Builder mindset - comfortable working hands-on in an evolving CS environment and collaborate effectively across international time zones while working remotely
• Candidates must be able to communicate clearly, professionally, and confidently in English
• Experience with Salesforce, Jira and CS tools - advantage
• Familiarity with collaboration, voice, UC, Microsoft Teams, Zoom, or AI-driven solutions - advantage

Benefits

• Medical (with an HSA option and company contribution)
• Dental
• Company-paid vision insurance
• Flexible Spending Account
• Employee Assistance Program
• Company-paid basic life insurance (2x salary)
• Short and long-term disability
• Voluntary life insurance
• 401(k)-retirement plan with company matching
• Generous paid time off (vacation, sick, and floating holidays)
• Flexible schedule
• Paid parental leave
• Opportunities for professional growth with tuition and travel reimbursement
• Employee referral program
• Medical, dental, and vision benefits to eligible same-sex and opposite-sex domestic partners

Company Overview

Company H1B Sponsorship