[Remote] Program Manager

Note: The job is a remote job and is open to candidates in USA. Group 1001 is a consumer-centric, technology-driven family of insurance companies focused on delivering outstanding value and operational performance. The Program Manager of the data team is responsible for leading client-facing initiatives, ensuring successful outcomes through structured program management and cross-functional coordination. This role involves overseeing program frameworks, managing client relationships, and fostering team development to achieve delivery excellence.

Responsibilities

• Own the portfolio of data team initiatives, maintaining a clear view of scope, timelines, dependencies, and milestones across all active programs
• Establish and govern program frameworks, ensuring consistent intake, prioritization, and delivery processes across teams
• Proactively identify risks, blockers, and capacity constraints across the initiative portfolio and drive resolution before they impact delivery
• Report on initiative health, progress, and outcomes to senior leadership and key stakeholders on a regular cadence
• Serve as the central coordination point across Data, Engineering, Operations, and other internal teams to align on shared goals and delivery commitments
• Facilitate cross-functional working sessions, necessary stakeholder touchpoints, and program reviews to maintain alignment and momentum
• Build and sustain strong working relationships with internal partners, establishing clear RACI structures and communication norms for each initiative
• Translate client needs and priorities into actionable internal workstreams, ensuring teams have the clarity and context needed to execute
• Partner with key client stakeholders to understand strategic priorities, set delivery expectations, and maintain confidence throughout program execution
• Lead executive-level client reviews focused on initiative status, upcoming milestones, and continuous improvement opportunities
• Act as the escalation point for delivery issues, coordinating rapid cross-functional response and ensuring clients are kept informed throughout resolution
• Lead, develop, and mentor the data team, fostering a culture of accountability, collaboration, and continuous improvement
• Build team capabilities in program management, stakeholder communication, and delivery excellence
• Define team operating rhythms, workload distribution, and performance expectations aligned to program delivery goals
• Define and manage SLAs, KPIs, and delivery standards across client programs, ensuring commitments are met consistently
• Drive process improvement initiatives that reduce friction, improve cross-team coordination, and enhance the client experience
• Implement and maintain tooling and reporting infrastructure that provides real-time visibility into initiative status and team performance
• Develop dashboards and reporting frameworks that surface program health, client satisfaction trends, and delivery performance to internal and external stakeholders
• Use data to identify systemic gaps and inform prioritization decisions across the initiative portfolio

Skills

• Bachelor's degree in Business Administration, Operations, IT, or a related field
• 6+ years of experience in program management, project management, or delivery leadership, with demonstrated responsibility for cross-functional initiatives
• Strong program management fundamentals — comfortable with portfolio oversight, dependency mapping, risk management, and stakeholder governance
• Proven ability to lead without direct authority, influencing and aligning teams across organizational boundaries
• Excellent communication and facilitation skills, with experience presenting to senior stakeholders and executive audiences
• Experience with service management or project tracking platforms (e.g., Salesforce, ServiceNow, Jira)
• PMP, PgMP, or equivalent program management certification
• ITIL certification or familiarity with service delivery frameworks
• Experience in data, analytics, or AI automation
• Background in both client-facing delivery and internal operational program management

Benefits

• Employees who meet benefit eligibility guidelines and work 30 hours or more weekly, have the ability to enroll in Group 1001’s benefits package.
• Employees (and their families) are eligible to participate in the Company’s comprehensive health, dental, and vision insurance plan options.
• Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability.
• All employees (regardless of hours worked) have immediate access to the Company’s Employee Assistance Program and wellness programs—no enrollment is required.
• Employees may also participate in the Company’s 401K plan, with matching contributions by the Company.

Company Overview

Company H1B Sponsorship