[Remote] Strategic Account Manager

Note: The job is a remote job and is open to candidates in USA. EnergyCAP, LLC is an industry-leading software company focused on energy and sustainability management. They are seeking a Strategic Account Manager to own and grow revenue across an established portfolio of customer accounts, ensuring retention and identifying expansion opportunities while managing customer relationships and pipeline.

Responsibilities

• Manage and grow assigned customer accounts through proactive engagement that drives retention, satisfaction, and long-term value
• Own account revenue by delivering consistent performance against ARR and quota targets through renewals and expansion execution
• Build and manage pipeline within your accounts by identifying, qualifying, and advancing upsell/cross-sell opportunities
• Support renewals end-to-end including timelines, customer communication, negotiation support, and internal coordination to ensure on-time renewal completion
• Maintain accurate CRM data and forecasting visibility across pipeline, renewals, account status, and revenue expectations
• Lead strategic account planning and quarterly business reviews to track goals, align on outcomes, and uncover additional growth opportunities
• Partner cross-functionally with Sales, CSM, Support, Marketing, RevOps and Finance to resolve customer needs and drive customer and business outcomes
• Support strategic initiatives and priority projects including complex renewals, multi-year agreements, pricing or contract updates, and process improvement efforts

Skills

• 2–3 years of sales-related experience (BDR, Account Manager, AE, or similar), preferably in a B2B and/or consultative sales environment
• Experience managing a portfolio of customer accounts and owning ongoing customer outcomes
• Proven ability to support renewals, retention, and revenue growth through disciplined execution and relationship management
• Strong written and verbal communication skills, including confidence working with decision-makers and handling difficult conversations
• Ability to build trusted customer relationships through proactive engagement, expectation setting, and strong follow-through
• Strong organization, time management, and prioritization skills with the ability to manage a high-volume book of business
• Experience using CRM tools and sales processes to manage pipelines, track performance, and forecast accurately
• Ability to collaborate cross-functionally and align internal teams to deliver customer success and revenue results
• Ownership mindset and adaptability, with the ability to work through ambiguity and consistently deliver results
• Associate degree required (bachelor's degree preferred)
• SaaS and/or subscription-based business experience
• Experience managing long-term customer relationships (1+ year lifecycle)
• Experience with contract management, renewals, and expansion conversations including multi-year agreements or pricing changes

Benefits

• 100% company-paid Health, Dental & Vision coverage for you, plus competitive cost-sharing for your family
• Company-paid Life & LTD Insurance for peace of mind
• Adoption Grants and paid leave to support your growing family
• Wellness program offerings designed to strengthen your physical and mental health and overall well-being
• 401(k) with a 3% company match—helping you plan confidently for the future
• Monthly Connectivity Stipend so you can work seamlessly from anywhere
• Emergenetics Development Program to help you understand and leverage your strengths
• Tuition Assistance to fuel your continued learning and career growth
• Flexible Time Off so you can recharge and enjoy life outside of work
• A remote-first workplace that offers balance and flexibility, with the option to connect in-person at our offices
• Charitable contributions & matched giving to amplify your impact
• Paid community service hours—because giving back matters

Company Overview