[Remote] Product Manager, Support Experience

Note: The job is a remote job and is open to candidates in USA. Stripe is a financial infrastructure platform for businesses, aiming to increase the GDP of the internet. As a Product Manager for Support Experience, you will improve Stripe’s user-facing AI agent and redefine user interactions by building effective AI solutions to solve real-world problems.

Responsibilities

• Make Stripe’s conversational AI agent as capable and effective as our best human agents by identifying customer problems and building solutions to them
• Be opinionated on the UX for conversational AI - the best experiences are a hybrid of UI and conversation - you’ll need to identify the primitives we need to build to be successful
• Build, ship and iterate on AI skills, and help build the systems that enable the rest of Stripe to do the same
• Create continuous improvement loops from problems to scaled AI solutions and relentlessly accelerate those loops
• Redefine how we think about quality for agentic conversations
• Partner with the Conversation UX and Platform teams to unlock novel capabilities for the AI agent

Skills

• 5+ years of experience as a Product Manager
• Deep user empathy and a high bar for user experience
• Experience leading cross-team initiatives from ideation to execution
• Technical expertise: You've led technical products and/or have a background in computer science (or similar)
• Strong written and verbal communication skills

Benefits

• Equity
• Company bonus or sales commissions/bonuses
• 401(k) plan
• Medical, dental, and vision benefits
• Wellness stipends

Company Overview

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