[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Tanium is the Autonomous IT company, empowering IT and security teams with real-time endpoint intelligence. The Customer Success Manager will ensure customers achieve value from Tanium's platform by managing relationships, driving adoption, and collaborating with account teams for successful business outcomes.

Responsibilities

• Ensure successful business outcomes for customers that lead to world-class retention and expansion for Tanium by collaborating with an account team of Sales, Solution Engineers, Domain Architects, and more
• Understand the unique complexity of the customers and segmentation of customers you serve and create the best path to full Tanium platform adoption and expansion, leveraging your understanding of not only the customer’s environment but also insights as to how to overcome obstacles to implement new technologies
• Develop and maintain the necessary relationships with customers to ensure alignment to their business needs
• Identify where Tanium can be further integrated into customer business processes and controls to increase ROI and expand into new solution areas
• Perform activities and data management that help to drive adoption and value against an agreed-upon plan with the customer. This may include artifact creation (including Value Plans for customers), action and risk tracking, and updating internal data systems such as Salesforce and/or Gainsight
• Contribute to strategically focused Executive Business Reviews, alongside Sales, Solution Engineers, and wider account team members
• Contribute proactively to internal practice development efforts to continually drive maturity and improvement of our Customer Success function
• Maintain a strong understanding of all aspects of the Tanium solutions and their value to customers

Skills

• BA/BS or equivalent experience preferred
• 5 plus years of experience in Customer Success, Account Management, Sales, Renewals, or Service Management / Professional Services, preferably in a SaaS business model
• Has demonstrated consulting and project management skills, experience with building strategic relationships that drive business value for customers
• Working knowledge of endpoint technology and the areas of major business outcomes for a CIO
• Tanium Certified Operator (nice to have)
• Tanium Certified Administrator (nice to have)

Benefits

• Equity awards
• Medical, dental and vision plan
• Family planning benefits
• Health savings account
• Flexible spending account
• Transportation savings account
• 401(k) retirement savings plan with company match
• Life, accident and disability coverage
• Business travel accident insurance
• Employee assistance programs
• Disability insurance
• Other well-being benefits
• 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most

Company Overview